Johannesburg: Restaurant Manager – Johannesburg posted by HotelJobs

We are seeking an energetic and experienced Restaurant Manager who thrives under pressure to lead our front-of-house operations.

The ideal candidate is a hands-on leader who excels in a fast-paced, high- standard environment. You should be passionate about developing and motivating your team while driving operational excellence, maintaining consistently high standards in food and beverage service, and delivering memorable guest experiences, from breakfast through to dinner.

Key Requirements:

Recognized Qualification in Hospitality Management or related field.

Minimum of 2 years’ experience in a management role within a 4/5 * star hotel environment or full-service restaurant setting

Well groomed, professional, and positive disposition

Strong leadership and experience in managing teams

Ability to manage conflict and challenging situations with respect and confidence

High attention to detail and consistency in food, drink, and service delivery

Strong problem solving and decision-making skills

Proven ability to lead and inspire a team with confidence, clarity, and humility

A true passion for hospitality and an unwavering commitment to guest satisfaction

Proactive, self-motivated, and solution-oriented, with a strong sense of accountability

Effective, strong communication and interpersonal abilities.

Strong organizational, planning and time management skills

Confident and calm demeanour

Efficiency pertaining to area of responsibility

Excellent telephone and email etiquette

Good financial acumen

Ability to multitask and work within a fast paced pressurized and team orientated environment

Flexibility to work varied shifts inclusive of weekends, public holidays, evenings and as per operational requirements as

and when required

Proficiency in MS Office packages and hotel operating systems i.e. Apply Below, MICROS POS, EMS

Be well versed in the English language essential

Key Responsibilities:

Lead daily restaurant operations with a focus on service excellence and guest satisfaction

Foster a culture of continuous development, coaching, and accountability within the team

Motivate and energize staff through clear communication, presence on the floor, and leading by example

Build a positive team dynamic with humility and professionalism, able to unite individuals around shared goals

Maintain consistency in food and beverage presentation, guest interaction, and service delivery

Proactively identify and act on areas needing attention, from staffing and flow to guest concerns

Be flexible in scheduling and equally effective in managing breakfast, lunch, and dinner shifts

Collaborate closely with the kitchen and bar to ensure seamless coordination

Handle guest feedback and challenging situations with grace, professionalism, and decisive action

Ask for support when needed and take full ownership of tasks, outcomes, and any mistakes, turning them into learning

opportunities

Monitor staffing levels, schedules, and productivity to meet both service demands and cost targets

Drive and support initiatives that increase revenue, efficiency, and guest retention

Ensure compliance with health, safety, and hygiene standards

Manage inventory, ordering, stock control, and cost management

Prepare reports and provide feedback on sales, team performance, and service metrics

Perform all related and required audits, daily banking checks, administration, cash handling processes and practices

Assist in the planning, coordination, and execution of food and beverage activities as required

Manage performance and the development of service teams, including scheduling, training, and performance

evaluations.

Facilitate disciplinary processes and practises as required

Ensure high standards of service quality and guest satisfaction in area of responsibility

Maintain compliance with health and safety regulations and ensure proper sanitation.

Address operational concerns and issues promptly and effectively.

Assist in monitoring inventory levels, minimizing waste, and optimizing stock control.

Perform other duties as and when required