Johannesburg: Retail Branch Manager (Microsoft Dynamics AX) (JHB) posted by Datafin
Posted on 2025-07-31 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng – South Africa
- Plan, organise and delegate work activities.
- Apply appropriate leadership styles to influence others to achieve organisational.
- Arrange training and development interventions in accordance with training needs identified of the individual, team and branch.
- Perform HR practices in accordance with systems, policies, procedures and legal requirements.
- Create a positive working environment.
- Meet with staff on a regular basis with regards to branch goals, objectives and priorities.
- Ensure staff adheres to established organisational policies and procedures.
- Ensure staff perform their various duties accurately and efficiently.
- Monitor and assess staff.
- Manage ESS records for various leave types.
- Maintain a high level of Customer Service standards.
- Monitor/Implement a customer feedback system, to control and monitor Customer Service delivery.
- Evaluate customer feedback and implement changes to improve service delivery.
- Equip Sales staff with the necessary training and resources, to provide effective service delivery to customers.
- Constantly communicate any change that could impact on customer service delivery.
- Facilitate a smooth, transparent internal branch communication process.
- Recognise and utilise all available methods of communication, as appropriate to the nature of the query.
- Know and identify which information resources can be utilised efficiently resolve queries raised and to communicate changes.
- Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage.
- Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch.
- Monitor the movement of stock into and out of retail outlet.
- Monitor the flow of daily stock transactions and documentation.
- Manage the levels of buyouts.
- Authorise all stock related journals.
- Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding.
- Manage and implement company policies, systems and procedures for stock-take.
- Compile and propose sales budget for coming year.
- Analyse branch sales performance against approved budgetary requirements.
- Manage and implement sales strategy policies and procedures.
- Perform business calculations.
- Manage store pricing policies.
- Analyse records of sales figures and financial transactions.
- Manage and replenish cash floats for point of sale.
- Monitor and secure cash up procedures.
- Accurately record all forms of payments received on master cash up summary form.
- Reconcile/Balance all takings received against till cash up summary and cash up register.
- Run and verify POS transaction reports.
- Accurately complete deposit slips for payments received.
- Banking of all payments received and faxing deposit slips to relevant parties.
- Control and reconcile Petty Cash expenses.
- Monitor all COD transactions and payments.
- Authorise and process cash refunds for COD customers.
- Resolve and report any discrepancies relating to payments or cash received to relevant parties.
- Evaluate financial income statements against reporting requirements.
- Run and distribute daily, weekly and monthly reports to relevant person(s).
- Verify and reconcile transactions to corresponding report.
- Manage queries promptly and as per organisation policy and procedure.
- Follow-up and monitor outstanding payments and transactions.
- Follow-up and verify stock deficiency reports daily.
- Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure.
- Verify Credit Note against GRNs, and credit notes against daily sales journal.
- Monitor overall branch security.
- Ensure high value items are stored in a secure location.
- Ensure staff monitor, rotate and replenish stock in accordance with organisational procedures.
- Monitor stock handling processes.
- Ensure all filing is accurately filed and kept up to date.
- Update variety of daily/monthly/quarterly spreadsheets.
- Fax/Email various documents to customers, suppliers, departments or branches.
- Update and print shelf edge labels.
- Monitor and control all pre-numbered books/documentation in the branch.
- Report non-adherence to OSH Act to Health and Safety Rep and senior management.
- Implement Health and Safety policies and procedures within the branch.
- Ensure safety of all company assets.
- Minimise threat to customers, staff and stock.
- Implement and maintain company merchandising principles and policies.
- Monitor merchandise display plans, and strategies for grouping, displaying and presenting merchandise in retail environment.
- Ensure housekeeping standards are maintained at all times.
- Manage stock storage conditions and procedures.
- Ensure that store is kept neat and tidy at all times.
- Plan and manage store advertising and promotion.
- Visual displays are maintained as per promotion strategy.
- Identify slow sellers and take action to reduce prices or set promotion where necessary.
- Run all pre stocktake reports. Reports include stock holding report, ST outstanding stock transaction report, ST outstanding stock journal report, ST stock holding exception report.
- Process/Complete all outstanding documentation.
- Prepare store for stocktake.
- Count stock and record quantities onto scanner.
- At least 5 years Sales experience, with a proven track record in exceeding targets.
- Relevant Sales or Management qualification would be an advantage.
- Own transport and valid Drivers (Code 08) Licence is essential.
- Price list knowledge.
- Know how to enquire on Microsoft Dynamics AX system.
- Know company policy with regards to customer services.
- Product and pricing knowledge.
- Knows the services the company has to offer.
- Knows general operation of the company.
- Proficient in MS Office with excellent computer skills knowledge.
- Excellent Customer Service skills.
- Good Communication Skills are essential; person must be well spoken and fluent in both English and Afrikaans.
- Selling skills.
Stock product knowledge.
- Problem Solving and Decision Making.
- Planning.
- Delegation.
- Meeting Management.
- Critical thinking.
- Conflict Management skills.
- Must have good telephone skills.
- Ability to listen and interpret information accurately.
- Planning and organising skills.
- Numerical skills.
- A pleasant and controlled manner of dealing with people at all times.
- An enthusiastic, outgoing person who is self-confident, with a positive attitude is desired for this position.
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