Job Description
About the Role
The Retail Operations Manager – Sales Performance and Talent Management is a strategic performance and talent leader responsible for driving sales excellence, cultural alignment, and operational compliance across the region (6-8 Stores). The successful candidate will be the performance driver and guardian of the luxury brand, shaping both performance outcomes and the emotional climate of the region. This role combines Sales Leadership and Talent Strategy, with a strong focus on regional sales performance and talent acquisition.
Key Responsibilities
• Drive achievement of regional sales targets and YOY growth
• Conduct weekly coaching calls with Store Managers focused on performance, conversion, and pipeline health
• Review CRM data, client completeness, and consultant productivity
• Conduct in-store audits to ensure luxury standards, sales discipline, and operational compliance
• Identify early warning signals (underperformance, morale shifts, client complaints)
• Ensure client complaints are resolved swiftly and protect brand integrity
• Lead end-to-end recruitment within region, including active headhunting
• Conduct structured interviews aligned to Company luxury standards
• Implement retention strategies to reduce regrettable attrition
• Manage monthly performance reviews with managers
Requirements
- Minimum Bachelor’s degree in HR, Psychology, Business, or related field
- HR certifications advantageous
- 8-10 years’ experience from either the skincare, car, fashion, jewellery/watch industry
- Proven experience managing SALES PERFORMANCE and dealing with HR Matters for staff within stores (Area/Regional Manager OR Retail Ops Manager OR Sales Manager)
- Demonstrated experience in recruitment, performance coaching, and employee engagement
- Experience managing regional operations or multi-site environments
- Strong understanding of performance data and reporting
- Exposure to international luxury standards highly desirable
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified
Salary & Benefits
Salary: Negotiable depending on experience. Performance-linked incentives tied to Regional YOY growth
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Gauteng
The sales industry in Gauteng, South Africa is a dynamic and competitive field, with various sectors driving demand for skilled professionals. Generally, the job market trend in this region indicates a steady growth in sales-related positions, driven by the increasing importance of businesses in South Africa’s economy.
Typically, sales roles in Gauteng offer a broad salary range, which can vary widely depending on factors such as level of experience, company size, and industry sector. For example, entry-level sales positions may start at around R200 000 to R400 000 per annum, while senior sales professionals or those working in large corporations can earn upwards of R800 000 to R1 500 000 per year. However, it’s essential to note that these figures are general estimates and actual salaries can differ significantly depending on individual circumstances.
Common skills required for a successful sales career in Gauteng include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, negotiation and closing techniques, product knowledge and industry insights, and proficiency in CRM software and other sales tools. Additionally, many sales professionals in this region possess a degree or diploma in business, marketing, or related fields.
Sales roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. These industries often require sales professionals to have a deep understanding of their respective markets and customers, as well as the ability to adapt to changing market conditions.
For those looking to pursue a career in sales, there are typically several opportunities for professional development and growth. Many companies offer training programs, mentorship schemes, and performance-based bonuses, which can help sales professionals advance their careers and increase their earning potential. Additionally, certifications such as the Certified Sales Professional (CSP) or the Advanced Sales Certification (ASC) can demonstrate a commitment to excellence and enhance job prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Join professional associations in your field to expand your network and knowledge.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Vereeniging: Senior Payroll Administrator
A Senior Payroll Administrator Position has become available with an esteemed client based in Vereeniging. NDip or degree in Accounting,…
View JobCape Town City Centre: Financial Director
If you are comfortable navigating deferred revenue models, cross-border tax frameworks, and high-level Board conversations, this opportunity is designed for...
View JobJohannesburg: Financial Manager
Numbers tell a story. In manufacturing, they determine margin, efficiency, yield, and ultimately profitability. A well-established FMCG alcohol and beverage...
View JobSandton: 260224_02 Western – Project Coordinator
We are seeking an experienced Project Coordinator to join our team. Key Skills and Qualifications Required: National Diploma Engineering (Technical)...
View JobGauteng: Junior Factory Manager
The client, a giant in the Manufacturing industry and part of a JSE-listed group, is seeking a Jnr Factory Manager.…
View JobGauteng: Senior Factory Manager
SENIOR FACTORY MANAGER Level of Work: Senior Management Direct report (solid line): Chief Executive Officer Minimum Education required : NQF…
View Job
Browse Employers
Job Alerts