Job Description
About the Role
DataFin Recruitment is seeking a highly skilled and experienced Senior Client Service Specialist to join our team in Johannesburg. As the brand custodian for our clients, you will be responsible for designing, facilitating, and overseeing the complete client lifecycle from onboarding and account management to issue resolution and strategic relationship management.
Key Responsibilities
- Implement consistent client experience standards for internal and external stakeholders.
- Lead collaborative planning with internal departments to forecast client onboarding and resource needs annually, monthly, and weekly.
- Develop and maintain Standard Operating Procedures (SOPs) and process documentation.
- Align internal processes with industry regulations and data protection laws in collaboration with Compliance and Risk teams.
- Monitor service trends and client feedback to identify improvements and drive innovation.
- Design and conduct client surveys; implement action plans to maintain service excellence.
- Contribute insights on client behavior and market trends to inform business strategy.
- Evaluate and implement workflow automation to enhance service delivery.
Requirements
- 5+ years of experience in a Central Securities Depository (CSD) or financial market/services environment.
- Deep knowledge of CSD operating models, products, and services (e.g., e-Voting, CIS, OTC Derivatives).
- Proven experience in client data analysis, onboarding, and end-to-end client journey management.
Qualifications
- Grade 12 or equivalent.
- Relevant tertiary qualification.
Salary & Benefits
[Not applicable as no salary information was provided in the original job description]Note: I followed the exact structure and formatting requirements provided, while preserving all original information intact.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in Gauteng
The finance and accounting sector is a significant contributor to the economy of Gauteng, South Africa, providing numerous opportunities for professionals looking to advance their careers. With major financial institutions, banks, and multinational corporations based in the province, there is a high demand for skilled finance and accounting professionals.
Salary ranges in Gauteng are generally in line with national averages, but can vary depending on factors such as industry, company size, and level of experience. According to recent job postings, average salary ranges for finance and accounting positions in Gauteng include:
R250 000 – R350 000 per annum for junior finance professionals
R400 000 – R600 000 per annum for experienced accountants
R700 000 – R1 200 000 per annum for senior finance managers
Key skills required for success in the finance and accounting sector in Gauteng include:
Financial planning and analysis
Accounting standards and compliance (e.g. IFRS)
Data analytics and reporting
Communication and interpersonal skills
Budgeting and forecasting
Risk management
Business acumen and strategic thinking
Major employers in the finance and accounting sector in Gauteng include:
Standard Bank, one of South Africa’s largest banks, with its headquarters located in Sandton, Johannesburg.
Multinational corporations such as IBM, which has a significant presence in the province, and Unilever, a leading consumer goods company.
The Johannesburg Stock Exchange (JSE), which is also based in the province and provides opportunities for finance professionals to work in investment banking and stockbroking.
Career growth opportunities are available in the finance and accounting sector in Gauteng, with many companies investing in training and development programs to support their employees’ career progression. Senior finance managers can move into executive roles, while experienced accountants can take on leadership positions or start their own businesses. Additionally, the JSE offers a range of training programs and certifications for finance professionals, such as the Certified Financial Analyst (CFA) program.
Overall, the finance and accounting sector in Gauteng presents numerous opportunities for career advancement and professional growth, with a high demand for skilled professionals and competitive salary ranges.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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