Johannesburg: Senior Customer Success Manager posted by WatersEdge Solutions

Are you a seasoned customer success professional ready to drive growth and retention in a fast-paced, collaborative environment? Our clienta rapidly scaling leader in global workforce solutionsis looking for a dynamic Senior Customer Success Manager to strengthen client relationships, drive account expansion, and ensure seamless service delivery.

About the Role
This high-impact, customer-facing position is ideal for someone who thrives on ownership, strategy, and collaboration. Youll manage a portfolio of clients, acting as a trusted advisor and partner while identifying opportunities for revenue growth and process optimisation. If youre passionate about account development, cross-functional teamwork, and mentoring others, this could be your next big move.

Key Responsibilities

• Trusted Advisor: Build and maintain strong client relationships, positioning yourself as a strategic advisor aligned with each clients goals.
• Retention Focused: Drive client retention through proactive engagement, risk mitigation, and solution-driven support.
• Revenue Growth: Identify upsell and cross-sell opportunities across your Book of Business and close deals with commercial savvy.
• Team Collaboration: Work closely with Operations, Sales, Marketing, RevOps and Finance to deliver a seamless customer journey.
• Strategic Projects: Lead initiatives that improve efficiency, scalability, and the overall customer experience beyond your day-to-day tasks.
• Mentorship: Lead by example and support junior team members with guidance and best-practice expertise.

Skills & Experience
Must-Have:

• 6+ years in Customer Success roles, including experience managing a high volume of accounts

• Strong communication and relationship-building skills

• Excellent organisational and problem-solving abilities

• Strong numeracy skills and comfort with financial concepts (e.g., tax, FX, net/gross)

• Startup mentalityadaptable, hands-on, and eager to contribute

• Proven track record of driving revenue growth and portfolio management

• Experience leading internal projects and continuous improvement initiatives

• Bachelors degree

Preferred:

• Familiarity with Salesforce and Monday.com

• Experience in a tech startup or scale-up environment

Compensation & Benefits

• Competitive market salary

• Share Incentive Scheme because your success drives the companys success

• Generous vacation policy because rest fuels performance

• Team lunches, snacks, and drinks because we value team culture

• Hybrid working environment work from the office or remotely

• Unique opportunity define and shape this role in a high-growth setting

Company Culture & Values

• Better Than Yesterday We embrace challenges and continuously improve.
• One Playground We collaborate globally to achieve shared goals.
• Impact Over Input Results matter.
• Obsession for Excellence We set high standards and deliver with precision.

Ready to make your mark? This is an exciting opportunity to join a thriving, innovative team where you can make a real impact. If youre ready to help shape the future of customer success, we want to hear from you.

Interested? Submit your CV and a brief cover note highlighting your experience and motivation for the role. Our consultants will be in touch to discuss this opportunity in more detail.

If you have not been contacted within 10 working days, please consider your application unsuccessful