Johannesburg: Senior Technical Underwriter – Commercial / Corporate Insurance

Recommended Qualifications: Academic (Degree or Dip) – Matric, FAIS Compliant (Short Term Insurance Qualifications at NQF Level 4) Functional Certificate Courses – Successfully passed RE5, Class of Business Commercial lines Minimum Other Training Required – Strong Insurance Administration System Proficiency (TIAL) Computer literacy (Excel, Word, Outlook, Power point) Email Minimum Years of Formal & Informal Training/ Experience Required – 7 to 10 years of progressive experience within the short-term commercial insurance industry, with solid exposure to commercial underwriting functions. Demonstrable technical knowledge across multiple insurance product lines, including General Commercial, Financial Lines, Assets, Motor Fleets, and Engineering. Strong proficiency and experience with policy administration systems, with TIAL proficiency strongly preferred. Prior involvement in an underwriting decision-making or oversight capacity, either independently or as part of a management or technical support structure. Proven track record in supporting or collaborating with Account Executives or Broker teams on placement, renewal preparation, and risk structuring. Strong relationship-building skills with insurers and clients, supported by effective communication, analytical ability, and a proactive, solutions-driven approach. COMPETENCIES REQUIRED TO PERFORM OUTPUTS AND ROLES ASSOCIATED WITH THESE OUTPUTS Results oriented Continuous Learning Adaptable to change Effective Time management High Attention to detail Broad market Insight and Expertise Experience of Assets All Risk covers Experience in Commercial Insurances such as: General Commercial Assets All Risk, All Financial lines, Engineering, Motor fleets, Marine etc Working experience in General Commercial lines covers Team Player Proactive Mindset Strong Communication Skills ( Written & Verbal) Strong Analytical Ability Strong Negotiating Skills Customer Driven High emphasis on Honesty / Integrity and being ethical Job Specific Information: Administration of the Commercial clients of the company and the Joint venture partners portfolios, reporting to the Underwriting manager. Strong analytical skills, communication (verbal and written) and an in-depth understanding of the insurance market, insurance products, regulatory regulations and risk management principles. Key Clients Sectors: Printing Security Retail Property Hospitality Medical – Automotive Logistics Maritime Farming. PERFORMANCE STANDARD / QUALITY STANDARDS Securing new business Assist AE in obtaining prospective clients current insurance details On request from AE, approach market for quotes complete comparison Analyze market feedback and provide recommendations to AE Ensure all relevant documents are completed and signed on receipt from AE Market Analysis, keeping up to date with trends, changes in regulations including competitor activity to provide internal advice and recommendations. Strong communication skills (verbal and written) for interacting with internal team and clients. Analytical skills to analyze complex information, assess risk assisting AE in obtaining prospective clients current insurance details Prepare comparative spreadsheet Compile documentation Process policy on business system, raise and provide invoices Complete pack to AE for delivery Prepare strategy Packs for pre-renewals 3 months in advance, including processing of required proposal forms to be submitted to clients Prepare updated placing slips to approach the insurance market, to ensure all paperwork is documentation is accurate and compliant with regulatory requirements Market analysis keeping up to date with trends, changes in regulation and competitor activities Policy management overseeing administration of insurance policies, renewals, adjustments and claims. Applying insurance knowledge, analytical and communication skills, coupled with experience and industry knowledge ensuring high levels of client satisfaction. Draw claims experience and 3 years loss ratio reports, 6 weeks prior to renewal Review policy and check if renewal rules are applied correctly On receipt from Insurer apply their terms Review policy (electronic file) for all FAIS required documents and any other relevant documentation to the policy Update comparison on excel spreadsheet Assist AE with market exercise, where necessary Draft additional comparison with market exercise information Assist AE in negotiating renewal terms with Insurer Provide AE with renewal pack for discussion with client Advise AE of any outstanding info and/or documentation required from client Confirmations: Cover confirmation to be processed immediately copy to AE, client, and Insurer Diarise, if there is outstanding information Process amendment directly if all information available Notification of Interest: Receive request from Financial Institutions Vehicle finance (notification of interest) Property finance (session document to note interest of financial institution) Process on the business system Send confirmation letter to the financial institution cc the AE Amendments: Acknowledge receipt of amendment request advise AE Obtain terms process endorsement Email the amended schedule to the Insured, cc AE and Insurer Cancellations: Acknowledge receipt of cancellation request Provide request and retention sheet to the relevant AE for retention If not retained – AE needs to provide you with signed retention sheet which you must attach to your request for cancellation Forward cancellation request with retention sheet to the manager for cancellation Confirm in writing the cancellation with the Client, forward confirmation to Insurer and cc AE Multi Claimants: Draw Multi-claimant report (claims experience) Analyse claims and make recommendations to AE Apply corrective action, endorse policy accordingly on AEs advices Advise client cc AE Advise Insurer General: Complete daily diary items Action incoming mail daily (clear mailbox daily) Assist other members of department whenever possible Effectively and efficiently upload and maintain electronic policy files Perform adhoc duties as allocated from time to time Effectively and efficiently maintain filing system (electronic and other) Timely Responses to email and telephonic messages Ensure that accurate record is kept of all new matters received in the dept Maintaining professional behavior and work ethic Display personal accountability for own actions, quality of work and personal development Ensure that all deadlines are met, and that SLAs are adhered to Ensure all turnaround times and target dates are adhered to Be punctual, keeping to prescribed hours/ timekeeping Financial Control: Assist AE with Debtors Control Assist AE with Account Queries Risk Management: Collate Risk Requirements on Accounts Discuss relevant requirements with AEs Ensure that timeous feedback is provided to requirements that meet policy conditions