Purpose:

The purpose of the role is to ensure that through user research, information architecture and UX design, our client delivers an exceptional User Experience for customers through the Website and Mobile Application Channels. This role requires solid experience with user interface design, usability, user experience, web development technologies, and interfacing these technologies with front end user interface system.

Key accountabilities and decision ownership:

• User experience design
• Mobile development technologies
• User testing and research
• Channel strategy
• E-commerce

Core competencies, knowledge and experience:

• Minimum of 4 years industry experience essential in the following:
  • User-centered design, interaction design, information architecture, or similar
  • Incorporate market analysis, customer feedback, site metrics, and usability findings into designs
  • User Research Techniques and disciplines such as usability testing and contextual inquiries
  • Wireframes and Prototyping of user interfaces
  • Knowledge of technologies such as HTML, DHTML, CSS, JavaScript, and mobile app operating systems would be advantageous
  • Excellent communication, presentation, and interpersonal skills
  • Experience working in a collaborative team and working directly with developers for implementation of designs

• Must have technical / professional qualifications: 3 year Degree/Diploma in one or more of these disciplines: Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
• Certified Usability Analyst (=[) or similar certification would be desirable
• Masters in psychology, Social Sciences advantageous

Key performance indicators:

• Exceptional user experience, measured through usability scores and customer feedback
• Conversion rates on key journeys designed (E-commerce and Self-Service)
• Number of innovations designed resulting from user research and testing

Interfacing technologies with front end user interface system