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Johannesburg: Service Consultant posted by Palesa Mbali Group

Date 2024-12-25
Job Title Service Consultant
Employer Palesa Mbali Group
More Information
Salary 0
Category Insurance And Investments
Location Gauteng
/ Johannesburg

Job Summary

Our client has an exciting opportunity based in Roodepoort, for a Service Consultant within the medical scheme space. The Service Consultant is a customer service champion, who provides an informative & intuitive customer experience to stakeholders (including: Medical Schemes, Members of the medical scheme, Providers, Employer groups & Intermediaries), whilst proactively striving to resolve each query on the first call.

Key Activities:

  • Manage customer service requests
  • Strive to resolve queries on first contact
  • Educate stakeholders on self-help digital servicing tools
  • Connect with your customers (all stakeholders) across all channels, enabling an intuitive experience
  • Provide a seamless, progressive and holistic approach, understanding the customers needs.
  • Resolution of specialised and complex queries
  • Address all customer complaints in alignment with policies and procedures to achieve stakeholder buy-in

Education and Experience:

  • 3 5 Years experience in Health Care Operations
  • Matric – Essential
  • Call Centre, Customer Services Certificate advantageous

Service Consultant position available in Gauteng, Johannesburg. This job position was posted by Palesa Mbali Group. The job has been posted as a premium ad on 2024-12-25 at 13:20:42 in the Insurance And Investments category

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