Date | 2024-12-25 |
---|---|
Job Title | Service Consultant |
Employer | Palesa Mbali Group More Information |
Salary | 0 |
Category | Insurance And Investments |
Location |
Gauteng / Johannesburg |
Job Summary
Our client has an exciting opportunity based in Roodepoort, for a Service Consultant within the medical scheme space. The Service Consultant is a customer service champion, who provides an informative & intuitive customer experience to stakeholders (including: Medical Schemes, Members of the medical scheme, Providers, Employer groups & Intermediaries), whilst proactively striving to resolve each query on the first call.
Key Activities:
- Manage customer service requests
- Strive to resolve queries on first contact
- Educate stakeholders on self-help digital servicing tools
- Connect with your customers (all stakeholders) across all channels, enabling an intuitive experience
- Provide a seamless, progressive and holistic approach, understanding the customers needs.
- Resolution of specialised and complex queries
- Address all customer complaints in alignment with policies and procedures to achieve stakeholder buy-in
Education and Experience:
- 3 5 Years experience in Health Care Operations
- Matric – Essential
- Call Centre, Customer Services Certificate advantageous
Service Consultant position available in Gauteng, Johannesburg. This job position was posted by Palesa Mbali Group. The job has been posted as a premium ad on 2024-12-25 at 13:20:42 in the Insurance And Investments category
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