Key Responsibilities Lead and coordinate delivery of contracted compliance solutions. Ensure services (SaaS, training, advisory, support) meet SLAs and quality standards. Manage risks, resolve issues swiftly, and maintain accurate project records. Build trusted client relationships and lead regular service reviews. Oversee multi-disciplinary delivery teams and foster a high-performance culture. Develop SOPs, implement quality controls, and drive process improvements. Ensure compliance with BEE codes, Employment Equity legislation, and POPIA. Prepare performance reports and present insights to senior management. Experience Bachelor’s degree in business management, Project Management, or related field. 5 years in service delivery, client success, or project management. Advantageous: experience in B-BBEE, HR compliance, SaaS, or professional services. Strong knowledge of B-BBEE Codes and Employment Equity legislation.