Menu Close

Johannesburg: Service Desk Agent posted by iOCO Digital Pty Lty

Advertisement



Job Description

About the Role

Our company, iOCO Digital Pty Lty, is seeking a Service Desk Agent to join our team in Johannesburg. As a Service Desk Agent, you will be responsible for handling calls from new and existing customers regarding various requests. You will utilize your knowledge of products or services, along with great customer service skills, to address issues, provide support, and offer information as needed to keep customers satisfied and retain business.

Key Responsibilities

  • Handle Inbound Software support calls
  • Provide exceptional customer satisfaction levels through first call resolution approach
  • Perform shift work as required
  • Support web-based, current app modules, and all IT-related functions within TSAM environment

Requirements

  • 2-3 years of Call Centre experience in a support role
  • Strong Admin skills
  • OEM or dealer experience (optional)
  • Fluent in English (fluency may be tested during the hiring process)

Qualifications

  • GR 12 (Matric) degree or equivalent

Please note that I have preserved all facts from the original job description while reformatting it according to the provided structure and rules.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

View Job  Johannesburg: PRE-OWNED OPERATIONS MANAGER – AUTOMOTIVE INDUSTRY (KEMPTON PARK)

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.


This information provides general career guidance. Actual salaries and requirements vary by employer.

View Job  Magaliesburg: Smi 17610 - Or Chef Needed – Mountain Lodge Magaliesburg posted by HotelJobs



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng


Job Seeker Tip

Set up job alerts on major job boards to be notified of new opportunities quickly.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Alberton: Ontvangs/Administratiewe Dame

Jobs in Alberton January 24, 2026
Administration

Opsoek na n ontvangs/administratiewe dame.Ouderdom tussen 25-35Moet in Alberton woon met eie voertuigSelaris sal bespreek word in onderhoudStuur Cv na:…

View Job  Johannesburg: Merchandiser - The Glen posted by Dis-Chem Pharmacies
View Job

Western Cape: Commodities Account Manager posted by Collab SA

Jobs in South Africa January 23, 2026
Automotive Technician Collab SA

What You’ll Be Doing Account & Relationship ManagementAct as the primary point of contact for allocated customersGrow and maintain long-term…

View Job

Gauteng: Junior FOH / Floor Manager posted by Craven Cottage CC

Jobs in Gauteng January 23, 2026
Computer Craven Cottage CC Other IT

Duties: Assist in all areas where neededChecking that all duties have been completed by floor staff.Conduct staff performance evaluationsDaily Cash-upDeal...

View Job

Western Cape: Storeman posted by Craven Cottage CC

Jobs in South Africa January 23, 2026
Craven Cottage CC Estate Agent

Duties: Checking and ensuring the items aren’t damaged, is the correct pack size and weight.Storing in the correct storeroom or…

View Job

Western Cape: Housekeeping Supervisor posted by Craven Cottage CC

Jobs in South Africa January 23, 2026
Craven Cottage CC Media Photography

Duties: Monitor and administer time and attendance policyMonitor staff to ensure accountability in compliance with departmental goals.Execute operational...

View Job

Western Cape: Butler posted by Craven Cottage CC

Jobs in South Africa January 23, 2026
Craven Cottage CC Media Photography

Duties: Meet guests when they arrive and getting them settled in their roomsAnticipate guests’ needs by learning their preferences, allergies,…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area