Johannesburg: Service Manager

A leading organization is seeking a Service Manager Command Centre to manage teams and oversee the monitoring and processing of critical systems, infrastructure, and services. This role ensures operational stability, SLA compliance, and effective incident management across a 24/7 environment. Youll work closely with internal and external stakeholders to maintain service continuity and deliver exceptional client support. Whats in it for you? Youll play a key role in managing operational processes, driving incident resolution, and ensuring business continuity across production and disaster recovery environments. Key Responsibilities Manage Command Centre teams across multiple shifts Ensure timely processing of input/output data files within SLAs Oversee incident management, escalation, and resolution for major incidents Participate in bridge calls and post-incident reviews Prepare daily and monthly operational reports and assist with incident schedules Interface between Operations, Testing, and Development for upgrades and implementations Ensure operational resiliency and successful DR processing during outages Maintain compliance with policies, procedures, and regulatory requirements Identify and escalate risks appropriately Coach and develop team members to maintain technical proficiency Job Experience and Skills Required Education: Minimum Matric Bachelors degree (advantageous) Certifications in Linux, Networks, Windows, IT Operations Management, Incident Management, and ITIL Service Management Experience: Minimum 10 years in IT operations or related field People management across multiple shifts Experience in recovery and resiliency (BCP) processes Knowledge of cloud computing (AWS), networks, and operating systems (Linux, Windows) Familiarity with data protection regulations (GDPR, PCI, POPIA) Command Centre or Service Desk management experience Skills: Strong leadership and organizational skills Excellent written and verbal communication Problem-solving aptitude Ability to manage multiple projects and stakeholders Apply now!