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Johannesburg: Service Manager

Date 2024-12-19
Job Title Service Manager
Employer
More Information
Salary
Category Healthcare Nursing
Location Gauteng
/ Johannesburg

Job Summary

Service Manager The Service Team is the engine room of the business, consisting of multiple teams that interact daily. The primary goal of the Service Team is to provide efficient and effective service delivery to clients. We are looking for a Medical Service Manager to join this dynamic team. The key role of a Medical Service Manager is to engage with clients during the initial stages of new requests for proposals (RFPs), thoroughly complete compliance reviews, develop tailored solutions for clients, and provide them with commercial proposals for their medical projects. The aim is to ensure that clients rely on us for all their shipping and compliance needs for medical commodities. Role Responsibilities Project Management and RFPs: Bespoke quoting for medical client projects. Conduct compliance reviews for new medical shipment requests, collaborating with internal research and development teams and external parties to investigate shipment compliance requirements. Manage the import of medical supplies for global clinical trials. Coordinate with internal support teams to ensure smooth and efficient service delivery for medical shipments. Provide flexible, innovative solutions and processes to meet medical clients` needs. Conduct comprehensive project handovers to the service team or continue oversight as required. Customer Relationship Management: Liaise with an international pool of medical clients, building and maintaining strong relationships. Conduct client calls to outline pre-compliance requirements specific to medical projects. Work closely with medical clients to manage key projects and ensure their satisfaction. Handle exceptional escalations to resolve medical client issues. Drive deal conversions within the medical industry. Qualifications and Experience A professional qualification (CA, Lawyer, or similar) with a strong academic track record. Excellent knowledge and use of Microsoft Office Applications (Word, Excel, and Outlook). Exceptional written and verbal English communication skills. Attention to detail and the ability to prioritise tasks effectively. Creative problem-solving and research skills. General business acumen, particularly within the medical field. Desired Skills and Competencies Personable and adaptable. Analytical and strong with numbers. Ambitious, energetic, and enthusiastic. Organised and capable of managing and coordinating different high-value medical shipments. What We Offer The opportunity to work in a global environment with exposure to diverse medical projects and clients. A collaborative and innovative team atmosphere focused on medical compliance and logistics. Market-related salary based on experience. If you are not contacted within 10 days of your application, please consider your application unsuccessful.

Service Manager position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-12-19 in the Healthcare Nursing category

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Johannesburg: Service Manager

Date 2024-12-05
Job Title Service Manager
Employer
More Information
Salary
Category It Computing Software
Location Gauteng
/ Johannesburg

Job Summary

As the Service Manager, you will have the unique opportunity to balance both technical and operational responsibilities, working closely with cross-functional teams to deliver seamless service and continuous improvements. Key

Responsibilities:

Lead a blended team of Cloud and DevOps engineers, supporting team growth and development. Oversee customer onboarding , working alongside the transition team to ensure smooth and successful integrations. Ensure SLA deliverables are met for both internal and client-facing services, managing priorities effectively within the team. Cultivate strong customer relationships through proactive engagement, understanding client needs, and providing tailored support. Act as a duty manager and escalation point for any service issues or incidents. Governance and due diligence: Regularly review and ensure compliance with client service agreements and internal standards. Service request analysis: Coordinate and manage service request items in alignment with scoped client projects. Cost optimization: Review and manage cost optimization across client cloud infrastructure, particularly AWS environments. Conduct incident management reviews and support the major incident process for client relationships. Monitor and analyze customer trends to ensure service excellence. Lead Root Cause Analysis (RCA) reviews and support problem management activities. Proactive service improvements: Lead initiatives to enhance customer environments and drive continuous improvements. Present monthly customer reports to key stakeholders, ensuring transparency and alignment. Collaborate with FinOps teams to manage platform and client billing effectively. Manage customer contract renewals and contribute to cloud strategy optimization . Risk and opportunity management: Identify and address internal and client-related risks and opportunities. Facilitate knowledge transfer within the team and ensure the knowledge base is accurately maintained and updated. Required Experience, Education and Skills: ITSM/ITIL training or certifications are a plus. Proven experience in business analysis with an understanding of business priorities and customer requirements. Strong logical thinking abilities to solve complex customer challenges. Experience leading teams in a managed services or cloud environment (AWS experience is preferred). Demonstrated expertise in customer-centric engagement , relationship management, and stakeholder communication. Exceptional written and verbal communication skills, with an ability to maintain high standards of excellence. Motivational and organizational skills, with a proven ability to manage cross-team collaboration and align with best practices. Experience with DevOps and cloud teams is beneficial, but not essential. Familiarity with agile project management methodologies is a plus. Apply now

Service Manager position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-12-05 in the It Computing Software category

Click Go Apply to apply online!


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