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Johannesburg: Service Manager

Johannesburg: Service Manager

Posted on 2025-08-14 00:00:00

Employer Unspecified
Category Engineering
Location Gauteng  / Johannesburg

Job Summary

Vacancy available for a Workshop Service Manager with a Vehicle dealership in Johannesburg. The duties of the position include : Manage all aspects of the Service and Parts Department, management of the sales, staff and finances in both departments; Create marketing strategies; Manage service and parts department profitably through financial controls ; Establish customer satisfaction; Lead, develop and motivate staff. Requirements: Minimum of 3 years’ experience in Service or Workshop Management or Aftersales Management. Considerable Experience working in a corporate branded dealership within the Service department. Experience with brands like VW, Ford, Kia, Mazda, Audi etc. Management and leadership skills. Self-driven and ability to drive targets. Analytical & problem-solving skills. Valid driver’s license and clear criminal record. Grade 12 or tertiary education required.

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Johannesburg: Service Manager

Johannesburg: Service Manager

Posted on 2025-08-14 00:00:00

Employer Unspecified
Category Engineering
Location Gauteng  / Johannesburg

Job Summary

Company and Job Description: A leading provider of power solutions specializing in the design, supply, installation, and maintenance of uninterruptible power supply (UPS) systems, inverters, and other static power equipment. With a strong presence in industrial, commercial, and critical infrastructure sectors, our company is committed to delivering reliable energy solutions that support continuous operations and long-term performance. Our team is dedicated to technical excellence, customer satisfaction, and innovative service offerings. The After-Sales Service Manager is responsible for leading and managing the service department, ensuring outstanding customer support and the successful delivery of after-sales services. This role involves overseeing service operations, managing client relationships, coordinating maintenance contracts, and ensuring technical support is delivered efficiently and professionally. Key Responsibilities: Lead and manage the Service department with minimal supervision. Coordinate technical and administrative teams to execute product installation, service existing equipment and commission new units. Ensure timely and accurate preparation of service quotations and tenders to support business sustainability. Maintain high standards of customer satisfaction through proactive communication and efficient service execution. Timely and professionally handle field service calls and issues arising, including after-hours support. Interface with cross functional teams such as engineering, production and sales. Drive and support the development of service technical documentation including Safety Files for site works. Manage and maintain the documentation database, CRM and planning tools. Timely complete and submit all required paperwork – internal and external. Establish, implement or improve the necessary processes, procedures and communication to enhance department effectiveness. Job Experience & Skills Required: 6 -8 years relevant experience Proven managerial competencies MS Office Proven experience in drafting accurate and competitive quotations and tenders BSc, BTech or National Diploma in Electrical Engineering Good understanding of Health and Safety requirements Valid driver’s license and own reliable vehicle If you are interested in this opportunity, please apply directly.

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