Johannesburg: Manager Service Delivery Excellence posted by Salt Employee Benefits
Posted on 2025-04-29 00:00:00
| Employer | Salt Employee Benefits |
|---|---|
| Category | Other Administration/PA/Secretary |
| Location | Gauteng / Johannesburg |
Job Summary
PURPOSE OF THE ROLE
The SDE Consultant will be responsible for overall delivery of designated client & managing the relationship.
RESPONSIBILITIES
Grow Relationships:
- responsible for servicing & retaining the major client assigned to them
- responsible for identifying enhancements & implementing where approved
- track SLA delivery and manage accordingly at all levels including ee & er
- ensure all required information reaches clients & relationship is developed
Reduce Unresolved Queries :
- Stakeholder engagement for client i.e. PFA, FSCA, Other
- Resolution of escalated queries and/or communicating with client on problem areas
- Treating stakeholders with care & in line with TCF, POPI & other applicable legislation
Effective – Solution Driven.
- manage delivery and query resolution to avoid complaints/escalations
- Demonstrate commitment & determination to providing solutions to clients
- Will be required to perform other functions from time to time
Efficient – Delivery Management
- to be punctual, meetings with internal & external service providers to remain current
- Costs to be considered, demonstrating most effective methods for servicing client
- Ensure comprehensive and speedy resolution to client queries
- Internal & External reporting to be submitted timeously – escalating where necessary
NEWSALTEB Brand
- Professional communication, updating client, well presented & knowledgeable on Fund
- Annual planner for client and managing expected delivery internally and with client
- Identify gaps & map possible solutions for client and/or internal processes
- Improve client experience of SALT EB by streamlining processes & delivery
Competencies required:
- Matric
- Excel
- Communication (Written and Verbal)
- English (Business writing and email etiquette)
- Stakeholder management (CRM)
- Industry knowledge and experience
- Accuracy and attention to detail
- Judgement and Decision Making
- Working under pressure And Deadline driven
- Organizational skills / Planning and prioritizing
- Interpersonal skills
- Settings goals
- Cross team collaboration
- Innovation
- Management of time
QUALIFICATIONS
- Relevant BCom, or Bachelors Degree, MBA Preferable
- 10 years experience in a similar position
- EB experience
- Financial Acumen
- Certified Financial Planner (NQF Level 5) and other professional education requirements
- RE1 & RE5 qualification
- Employee Benefit Consulting experience of 10 years essential
- Excellent command of English
- 5years experience in the Retirement Fund industry/Employee Benefits
- Ability to work independently and as a team member
- Knowledge of other SA Legislation
- solving skills
- Excellent communication skills (verbal & written)
- The incumbent may not be someone previously removed from an office of trust
- based on misconduct involving dishonesty
- The incumbent may not hold a criminal record
ORGANIZATIONAL VALUES
- Ensure adherence to all organizational objectives
- Devote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy.
- Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company.
- Any other duties as determined by the business needs and to participate in all organisational events as required.
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