Johannesburg: ServiceNow (SNOW) Expert posted by Sabenza IT & Recruitment

ServiceNow (SNOW) Expert

Requirements

Key Responsibilities

• Lead the design, configuration, and implementation of ServiceNow modules, including ITOM, CMDB, Discovery, APM/PPM, and related capabilities.
  
• Own and enhance the CMDB architecture, ensuring accuracy, governance, relationship mapping, and alignment with organisational standards.
  
• Manage integrations with ITAM, Software Asset Management, architecture tools (e.g., BlueDolphin), CI/CD pipelines, DevOps tooling, and third-party systems.
  
• Define and implement automation, discovery patterns, and service mapping for improved operational efficiency.
  
• Develop and maintain custom applications using ServiceNow Application Development standards (CAD).
  
• Provide expert guidance on best practices, platform governance, performance optimisation, and data quality.
  
• Partner with cross-functional teams to drive adoption of APM, PPM, and ITOM capabilities.
  
• Create dashboards and reporting using Performance Analytics and deliver insights to stakeholders.
  
• Support continuous improvement initiatives and ensure platform alignment with ITIL processes and enterprise architecture.
  

Required Qualifications & Certifications

• ServiceNow Certified System Administrator (CSA)
  
• ServiceNow Certified Implementation Specialist ITOM
  
• ServiceNow Certified Implementation Specialist CMDB
  
• ServiceNow Certified Implementation Specialist
  
• ServiceNow Certified Application Developer (CAD)
  
• ITIL Foundation v3 or v4
  
• Micro-certifications in Performance Analytics, APM, or related domains
  

Technical Skills & Experience

• Strong hands-on experience with ServiceNow APM or PPM, including lifecycle management, capability modelling, and portfolio insights.
  
• Expertise in ITAM integrations, SAM, or enterprise asset lifecycle processes.
  
• Experience with CI/CD pipelines, DevOps tooling, and automated deployment frameworks.
  
• Knowledge of architecture visualisation tools such as BlueDolphin or other CMDB-integrated tools.
  
• Deep understanding of CMDB structure, health, discovery patterns, and service mapping.
  
• Strong experience in workflow automation, scripting (JavaScript), and UI policy/Business Rules design.
  

Ability to translate business requirements into technical solutions with clear documentation.