Johannesburg: Software Support Specialist

Key Responsibilities: First-line support for all client software queries. Diagnose issues, identify patterns, and resolve or escalate. Implement and manage a formal ticketing system. Test new software features and validate fixes. Document user guides and support processes. Work closely with developers to translate business needs. Conduct occasional site visits to understand client operations. Minimum Requirements: 24 years experience in software support, IT support, or helpdesk. Strong analytical thinking and structured problem-solving. Excellent customer communication (written & verbal). High organisational ability and follow-through. Strong Excel skills. Understanding of software behaviour (database basics = advantageous). Personality & Culture Fit: Detail-driven, organised, reliable. Calm under pressure; strong client empathy. Curious, fast learner, proactive. Enjoys technical detail and structured work. Committed to remaining in a specialist role with continued technical growth. Please present candidates who: Have supported software (preferably bespoke/ERP/technical systems). Can demonstrate logical troubleshooting. Can communicate clearly with both clients and developers. Are comfortable with on-site technical exposure in early months.