Johannesburg North: Technical Support Analyst posted by Network Finance
Posted on 2025-07-06 00:00:00
| Employer | Network Finance |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg North |
Job Summary
- Deliver first- and second-line support for in-house developed applications and core infrastructure
- Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, and storage accounts)
- Perform day-to-day server support and maintenance
- Log and resolve service requests through a structured ticketing system
- Provide clear, helpful technical support via Teams or telephone
- Explain complex technical issues in a user-friendly manner
- Meet agreed Service Level Agreements (SLAs) for incident resolution
- Work closely with internal technical teams to escalate and resolve complex issues
- Maintain documentation and contribute to internal knowledge sharing
What You’ll Bring:
- 2+ years’ experience in an IT support or technical operations role
- Proficiency in Microsoft Azure services and Windows Server environments
- Solid understanding of networking basics: DNS, DHCP, VPNs, IP addressing, and firewalls
- Troubleshooting skills for connectivity and infrastructure issues
- Basic PowerShell scripting experience for automation and diagnostics
- Familiarity with ticketing systems (e.g., Jira)
- Excellent communication and customer service skills
- Ability to juggle multiple support requests while staying organized
- Experience working in a small, agile IT team environment
- Exposure to monitoring or remote support tools
Don’t miss out on this opportunity and apply today.
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