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Johannesburg South: Front Desk Administrator – Required Urgently posted by ERZ Telecoms

Date 2024-10-22
Job Title Front Desk Administrator – Required Urgently
Employer ERZ Telecoms
More Information
Salary 0
Category Tourism Hospitality
Location Gauteng
/ Johannesburg South

Job Summary

Job Title: Front Desk AdministratorLocation: The Lakewood Hotel, OrmondeJob Summary:Provide exceptional guest service, manage front desk operations, and ensure seamless check-in/check-out processes. Coordinate with various departments to ensure excellent customer satisfaction.Key

Responsibilities:

Guest Services:1. Welcome guests, handle check-in/check-out, and address queries.2. Provide information on hotel services, amenities, and local attractions.3. Resolve guest complaints promptly and professionally.Front Desk Operations:1. Manage room assignments, keys, and allocations.2. Process guest payments, handle billing inquiries.3. Maintain accurate records, reports, and databases.Administrative Tasks:1. Answer and direct phone calls, respond to emails.2. Coordinate with Housekeeping, F&B, and other departments.3. Maintain confidentiality of guest information.Additional

Responsibilities:

1. Handle emergency situations, provide first aid if needed.2. Participate in training sessions to enhance skills.3. Perform assigned tasks.

Requirements:

1. 2 years of front desk experience in a hotel.2. Excellent communication skills.3. Proficient in hotel management software (e.g., Opera, Protel).4. Ability to work varied shifts, including nights, weekends.Desirable:1. Hospitality certification (e.g., Hospitality Management Diploma).2. Knowledge of local attractions, events.3. Fluency in additional languagePlease email your CV to ERZ Telecoms
Front Desk Administrator – Required Urgently position available in Gauteng, Johannesburg South. This job position was posted by ERZ Telecoms. The job has been posted as a free ad on 2024-10-22 at 11:33:50 in the Tourism Hospitality category

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