Technical Support Engineer [1St/2Nd Line]
Posted on 2025-03-29
Employer | Talent Shore PTY Ltd |
---|---|
Salary | 20000 |
Category | It Computer |
Location | Gauteng / Johannesburg |
Job Summary
Job Title: 1st / 2nd Line Technical Support Engineer
Location: Remote in South Africa
UK Working Hours: 8:30 am – 5 pm UK time
About Our Client:
Our client is a UK-based MSP providing IT, VoIP, and connectivity services.
Job Description:
An opportunity has arisen to join our growing technical team as a 1st / 2nd Line Technical Support Engineer. This is an excellent opportunity to work with an experienced UK-based team, providing technical support to our business and residential customers across IT, VoIP, networking, and mobile services.
- Responding to customer support inquiries via our ticketing system (HubSpot) and phone.
- Providing 1st and 2nd line support, troubleshooting IT, VoIP, and network-related issues.
- Diagnosing and resolving faults using telephone support & remote access software.
- Assisting with the installation, configuration, and troubleshooting of:
- PCs, servers, and network hardware (routers, switches).
- VoIP systems, Hosted PBX solutions (e.g., 3CX), and SIP trunking.
- Mobile devices (smartphones, tablets).
- Monitoring and maintaining network infrastructure, ensuring high availability.
- Escalating complex technical issues to senior engineers when necessary.
Requirements
- Experience in 1st / 2nd line IT support in an MSP or similar environment.
- Strong knowledge of Windows desktop and server operating systems.
- Good understanding of TCP/IP networking, routers, and switches.
- Familiarity with VoIP / SIP-based systems.
- Experience supporting Microsoft Office 365 (Exchange, SharePoint, OneDrive,Teams).
- Excellent troubleshooting skills and customer service experience.
- Ability to work independently and remotely with minimal supervision.
- Desirable (Not Essential, Training Provided):
- Experience with 3CX Hosted PBX or other VoIP platforms.
- Understanding of SIP trunking and VoIP troubleshooting.
- Familiarity with the HubSpot ticketing system.
- Basic knowledge of Debian-based Linux distributions.
Benefits
- Hours: Monday to Friday, 8:30 AM 5:00 PM (UK Time).
- Some out-of-hours and weekend work may be required occasionally.
- Fully remote position, must be based in South Africa.
Technical Support Engineer [1St/2Nd Line] position available in Gauteng, Johannesburg. This job position was posted by Talent Shore PTY Ltd. The job has been posted as a premium ad on 2025-03-29 at 15:10:02 in the It Computer category
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