Johannesburg: Technical Support Engineer posted by Hire Resolve

January 15, 2026 Jobs in Central Johannesburg

Hire Resolve

Gauteng

Other Engineering

Job Description

About the Role

The Technical Support Engineer will provide technical assistance to mainly support customers with troubleshooting and resolving complex electrical and electronic system issues within the Battery Energy Storage Systems (BESS) field. The ideal candidate will have a strong background in electric and electronic engineering and possess excellent problem-solving skills.

Key Responsibilities

Provide technical support and assistance to customers via phone, email, and on-site visits.
Troubleshoot and resolve complex hardware and software issues, ensuring customer satisfaction.
Collaborate with internal teams to diagnose and resolve product or service-related problems.
Conduct detailed analysis and root cause investigations to identify underlying technical issues.
Provide timely updates and resolutions to customers and internal stakeholders.
Develop and maintain technical documentation, including user guides, troubleshooting manuals, and technical bulletins tailored for BESS products
Stay updated with industry trends and emerging technologies related to electrical and electronic systems.
Conduct training and knowledge transfer sessions for customers or internal teams as required.
Prepare accurate feedback reports to customers
Maintain strong relationships with customers and resolve any escalations effectively.

Requirements

Bachelor’s degree in Electrical and/or Electronic Engineering (B Eng Electric and Electronic)
Proven experience in technical support or related field
Strong knowledge of electrical and electronic systems and principles
5 years working experience
Proficient in troubleshooting and resolving complex technical issues.
Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders.
Strong analytical and problem-solving abilities.
Hands on experience with Windows/ Linux/ Mac OS environments

Qualifications

Bachelor’s degree in Electrical and/or Electronic Engineering (B Eng Electric and Electronic)

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Salary & Benefits

Salary: negotiable. Our client is offering a highly competitive salary for this role based on experience.

How to Apply

Contact Alyssa Marson, Tameaka Futcher, Elma Pelser or Henker Harmse at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: za

About Other Engineering Jobs in Gauteng

Career prospects for engineers in Gauteng, South Africa are typically strong across various industries, driven by the country’s growing need for infrastructure development and technological advancements. The demand for skilled engineers is often high, particularly in sectors such as technology, financial services, and manufacturing, which require innovative solutions to stay competitive.

Salaries for engineers in Gauteng can vary widely depending on factors like experience, company size, and industry sector. Typically, junior engineers can expect salaries ranging from R600 000 to R1 million per annum, while senior engineers with 5-10 years of experience can earn between R1.2 million and R3 million per year. However, it is essential to note that actual salaries may differ due to company-specific factors such as budget constraints or regional variations.

Common skills for engineering roles in Gauteng include proficiency in CAD design software, programming languages like Python or Java, and experience with project management tools. Engineers often require strong problem-solving skills, attention to detail, and effective communication abilities to work effectively in teams. Additionally, knowledge of industry-specific regulations and standards is crucial, particularly in sectors such as construction or manufacturing.

The technology industry, financial services sector, and manufacturing sector are among the most common industries that employ engineers in Gauteng. Other sectors like infrastructure development and renewable energy also provide opportunities for engineers with specialized skills.

Career development opportunities abound for engineers in Gauteng, with many firms offering training programs, mentorship schemes, and opportunities for advancement to senior roles. Typically, engineers can expect to progress to team lead or manager positions within 3-5 years of experience, while senior engineers may take on leadership roles or move into specialized areas like research and development.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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