Objective of the Role: The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences.  Key Responsibilities: Test Analysis, Planning, Design, Execution Reporting of Test Plan. User Acceptance Testing (User acceptance criteria review). Administering the process of testing / Ensure that the testing is carried out as per the defined standards and procedures. Document the test results and deviations. Creation of the test-specific status reports and final reports. Participating Attending in Test-procedure walk-through. Developing, Optimising Maintaining manual and automated test suites. Using associated test data to design and develop test procedures and cases. Developing test-product documentation / Test Plans Evidence. Quality assurance of non-functional areas such as performance and security. Collaborate with business analysts, developers and Subject Matter Experts (SME’s) to ensure the solution meets needs across business units. Review and understand release notes and sequence. Build and retain critical inâ€depth knowledge of the systems and processes, developed and maintained. Share system knowledge with business users. Staying updated about the latest test approaches and tools. Achieving the overall technical and functional acceptance and approval. Minimum Qualifications Required: Relevant Commerce degree in Finance, Economics, Statistics, Investment Management or Business Management. Excellent verbal and written communication skills. Higher grade math (or equivalent) passed with a B average. ISTQB/ISEB certificate will be beneficial. Multilingual (Advantageous).  Knowledge Required: A successful candidate will show: A deep understanding of investment and life products (to subject matter expert level) in order to talk about investments confidently. An understanding of financial services regulation as it relates to investment platform providers. An in depth understanding of providing solutions and experiences which delights financial advisers. A clear understanding of how an adviser’s business works. A clear understanding of the competitive landscape for our platform. A strong understanding of change management processes. Ability to work systematically with exceptional attention to detail. Great communication skills both written and verbal.  Experience: At least 3 years of experience in a Financial Adviser firm, Financial Services Customer Service or an Investment Platform business. At least 2 years of Software Testing experience. Experience in solving complex problems for customers (internal or external). Experience in building successful relationships and working collaboratively across departmental teams. Experience at working in a fast paced, proactive and delivery focused environments. Familiar with Agile project methodology and common testing tools. e.g. Jira/Confluence/Zephyr. Ability to write test documentation such as test plans, scripts reports. Strong technical skills and abilities including databases and SQL. Knowledge of Software Development Life Cycle (SDLC). Skilled at testing process and methodologies. Ability to create UAT test plans, cases and scripts. Communicating with Impact: Communicates effectively in both the written and verbal format delivering clear, succinct messages. Customer Service: Commits to achieving high quality results and provides a prompt, suitable and personalised service to customers that meets their needs. Take personal accountability for delivery. Driving for Excellence: Approaches work in an orderly and systematic manner to ensure the achievement of high-quality customer service. Analytical Thinking: Understands a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way. Entrepreneurial and Commercial Thinking: Understands the economic environment and able to make well-informed business decisions. People Skills: The ability to influence a wide range of diverse individuals and groups positively. Resilience: Responds to stressful situations in a calm and proactive manner and keeps self and team focused on balancing personal energy with business result. Teamwork and Cooperation: Cooperates with others to accomplish common goals. Persuading and Influencing: The capacity to persuade, convince and influence others for the purpose of achieving desired results. Leading Change: Continually seeks and encourages others to see opportunities for new and innovative approaches to solving organisational problems. Trust and Integrity: Shows sincerity, honesty and consistency in words and actions. Time Management: Identify priorities, multitasks and self-organise.
