Johannesburg: Traditional Call Centre Agent

Purpose of the Role To wow our customers at every interaction by delivering exceptional, needs-based product sales over the phone. As a Call Centre Sales Agent, you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis-Chem Life products. Your goal is to create a professional, seamless, and customer-first sales experience that drives revenue, builds loyalty, and positions Dis-Chem Life as a trusted, high-integrity provider in the market. Role Summary This is a high-volume, high-energy sales role for individuals who thrive in a fast-paced call centre environment. You wil work with warm and cold leads, guiding customers through our simple product sign-up process, handling objections, and closing deals with confidence. Benefits Competitive basic salary plus uncapped commission for top performers Exclusive leads from the Dis-Chem Life database and partners Paid training and continuous sales development Supportive, energetic team culture focused on results and recognition Opportunity for internal growth within Dis-Chem Life A performance-driven, team-focused environment that rewards results Key Responsibilities Sell Dis-Chem Life products to customers via inbound and outbound calls Build rapport quickly, identify customer needs, and recommend suitable solutions Handle objections effectively and close sales confidently Achieve and exceed daily, weekly, and monthly sales KPIs Keep detailed, accurate records of customer interactions on CRM systems Ensure compliance with all relevant sales, regulatory, and company processes Represent Dis-Chem Life with professionalism and customer-first focus at all times Soft Skills Confident communicator with a persuasive and engaging phone manner Target-driven and highly motivated by sales incentives Empathetic listener who can uncover customer needs effectively Resilient and able to thrive under pressure in a competitive environment Energetic team player with a positive, can-do attitude Technical Skills Strong telephone sales skills and closing ability Proficiency in handling objections and converting leads into sales Computer literacy and experience with CRM systems Ability to work with both warm and cold lead lists Experience & Qualifications Matric / Grade 12 (essential) Minimum 1–2 years’ experience in a call centre sales environment (life insurance sales advantageous) Proven sales track record with consistent KPI achievement Clear credit and criminal record Able to work weekends when required RE5 Certification (Advantageous) COB Certification (Advantageous) Reliable transport to and from the office