Johannesburg: Us Contact Centre Team Leader posted by Isilumko Staffing

Date	2024-11-16
Job Title	Us Contact Centre Team Leader
Employer	Isilumko Staffing More Information
Salary	25000
Category	It Computer
Location	Gauteng / Johannesburg

Job Summary

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.

Key Responsibilities
– Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards.
– Oversee team performance, providing training, coaching, and support to achieve KPIs.
– Drive effective resolution of customer inquiries, focusing on a high level of customer satisfaction.
– Collaborate with cross-functional teams to enhance processes and customer experience.
– Monitor team metrics, identify trends, and develop strategies to improve efficiency.

Requirements
– Minimum 5 years of contact center experience, with at least 2 years in a supervisory role.
– Knowledge of US culture and familiarity with US customer service expectations.
– Strong communication and leadership skills.
– Ability to work night shifts and adapt to a dynamic work environment.

Be part of a team dedicated to delivering exceptional service for our US clientele. Apply today!

Us Contact Centre Team Leader position available in Gauteng, Johannesburg. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2024-11-16 at 13:01:17 in the It Computer category

Click Go Apply to apply online!

You might also like to look at the available jobs in the same area.

View Job Johannesburg: Loss And Risk/ Debtors Admin (Retail) posted by AtripleA recruitment & temps

Select one of the buttons below to browse for more available jobs.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.

Here are some more related positions