Johannesburg: VIP relationship Manager posted by Deka Minas (Pty) Ltd
Posted on 2025-04-30 00:00:00
| Employer | Deka Minas (Pty) Ltd |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
We are seeking an experienced and dynamic VIP Relationship Manager to provide personalized, high-level service to our elite clients. The ideal candidate will be skilled in building and nurturing relationships with VIPs, ensuring exceptional customer experiences, and handling all aspects of VIP client needs with discretion, efficiency, and professionalism. This role requires a deep understanding of customer service excellence, strong communication skills, and the ability to anticipate and exceed client expectations.
Key Responsibilities:
-
Client Relationship Management:
- Serve as the primary point of contact for VIP clients, providing exceptional service and personalized attention.
- Build long-term, trusting relationships with VIP clients through frequent communication, empathy, and a thorough understanding of their preferences and needs.
- Act as a liaison between VIP clients and the company, ensuring that all their requests are met in a timely and professional manner.
-
Personalized Service & Customization:
- Tailor services, offers, and experiences to suit the individual needs of VIP clients.
- Anticipate and proactively address client needs, preferences, and any potential issues to ensure complete satisfaction.
- Coordinate special requests, events, or experiences to enhance the clients relationship with the brand.
-
Client Retention and Satisfaction:
- Develop and implement strategies to improve client retention and loyalty.
- Regularly check in with VIP clients to ensure satisfaction, gather feedback, and address concerns.
- Provide post-interaction follow-up to ensure VIP clients remain satisfied with their experiences and the services provided.
-
Problem Resolution:
- Handle any issues or complaints from VIP clients with discretion and professionalism.
- Work swiftly to resolve any problems, ensuring that the clients experience is not compromised.
- Maintain a calm and solution-focused attitude in all interactions with clients.
-
Confidentiality and Discretion:
- Maintain a high level of confidentiality regarding client information, preferences, and requests.
- Handle sensitive situations and requests with the utmost care and professionalism.
-
Collaboration and Reporting:
- Collaborate with other departments to ensure VIP clients needs are met across all touchpoints.
- Provide regular updates and reports on client satisfaction, feedback, and trends to management.
- Track and manage VIP clients preferences, history, and interaction data to improve service offerings.
Qualifications:
-
Experience:
- Proven experience in a relationship management, customer service, or client-facing role, particularly with high-net-worth individuals or VIP clients.
- Minimum of 3-5 years of experience in luxury, hospitality, or high-end services preferred.
-
Education:
- Bachelors degree in business, hospitality, marketing, or a related field (preferred but not required).
-
Skills:
- Excellent interpersonal, communication, and negotiation skills.
- Ability to anticipate client needs and provide proactive solutions.
- Strong organizational skills and attention to detail.
- Ability to manage multiple clients and tasks simultaneously while maintaining a high standard of service.
- Exceptional problem-solving skills and a calm, professional demeanor.
- Discretion and confidentiality when handling sensitive information.
Desired Attributes:
- Strong understanding of luxury products, services, and trends.
- Ability to work under pressure and manage high expectations.
- Professional, polished, and charismatic demeanor.
- Flexible and adaptable to meet the changing needs of VIP clients.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Johannesburg
More jobs in Gauteng
Browse Other IT/Computer Jobs
Browse Deka Minas (Pty) Ltd Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg West: Sales Manager – sales to FMCG & Food Service posted by BizGro
A leading Food Manufacturer seeks an experienced Sales Management Professional to call on both existing potential food distributors hospitality Clients in...
View Job
Sales Manager – sales to FMCG & Food Service
Johannesburg: Operations & HR manager posted by African Premier Traders
The HR and Operations Manager is responsible for overseeing both human resources and daily operational functions within the organization. Key duties include...
View Job
Operations & HR manager
Johannesburg North: Sectional Title Portfolio Manager – WITH PADDOCKS posted by Sheli Placements
Sectional Title Portfolio ManagerAre you a detail-oriented individual with a passion for property management? We are currently seeking a Sectional Title...
View Job
Sectional Title Portfolio Manager – WITH PADDOCKS
Johannesburg: Trust Officer / Fiduciary Specialist (JB5087) posted by Kontak Recruitment
Trust Officer Fiduciary Specialist JB5087 Woodmead, Johannesburg Office BasedR45 000 - R55 000 CTC per monthProvident Fund, Group RiskPermanentA leading...
View Job
Trust Officer / Fiduciary Specialist (JB5087)
Johannesburg North: Housekeeper posted by Private
Couple wanted for domestic and garden work . Cooking required . Pleasant disposition and honesty a must . Competitive salary and working conditions.
View Job
Housekeeper
Johannesburg: Client Growth Specialist (JB5088) posted by Kontak Recruitment
Client Growth Specialist JB5088Fully Remote Suitable for candidates based in South African OnlyR20 000 to R25 000 a month CommissionPermanentA company that...
View Job
Client Growth Specialist (JB5088)
Johannesburg West: Millwright posted by Geo stott
Looking for a qualified millwright, trade tested. Must have good references min of 15 years on the job experience in the steel manufacturing industry. Not...
View Job
Millwright
Johannesburg West: Admin Junior/Reception – Temp to Permanent posted by Stealth Tactical and Arms
Data Capturing, Admin duties, Receptionist Duties.
View Job
Admin Junior/Reception – Temp to Permanent
Johannesburg: Security Site Manager – Estates posted by 24/7 Security Services
247 Security is looking for an Estate Security Site Manager with extensive experience within the Security Environment.The following criteria will be our...
View Job
Security Site Manager – Estates
Johannesburg: Assistant Site Manager – Estates posted by 24/7 Security Services
247 Security is looking for an Assistant Site Manager with extensive experience within the Security Environment.The following criteria will be our basis for...
View Job
Assistant Site Manager – Estates
Johannesburg: Special Operations Cluster Manager – Urgently Needed posted by 24/7 Security Services
247 Security is looking for a Special Operations Cluster Manager with extensive experience within the Security Environment. This person would be based at 8...
View Job
Special Operations Cluster Manager – Urgently Needed
Johannesburg: Senior Events Manager (JB5095) posted by Kontak Recruitment
Senior Events Manager JB5095 Parkhurst, Gauteng R20 000 to R25 000 Highly NegotiablePermanent Lead the planning, execution, and management of high-profile...
View Job
Senior Events Manager (JB5095)
Johannesburg City: IT Facilitator posted by Sparrow FET College
Are you passionate about IT, Cloud Computing, and empowering the next generation of tech talent? We are seeking an experienced IT Technical Support...
View Job
IT Facilitator
Johannesburg: Senior Bookkeeper & Payroll Administrator (JB5098) posted by Kontak Recruitment
Senior Bookkeeper Payroll Administrator JB5098 Lanseria, JohannesburgR45 000 - R60 000 including benefitsDuration Initial 6-month contract not probation,...
View Job
Senior Bookkeeper & Payroll Administrator (JB5098)
Johannesburg: Site Manager (Retail/Warehouse) posted by 24/7 Security Services
247 Security is looking for a Site Manager with extensive experience within the Security Environment. This person would be based in Johannesburg,...
View Job
Site Manager (Retail/Warehouse)
Johannesburg: Nissan New Car Sales Executive – Urgently needed posted by Corporate Dealership Placements – JHB
Nissan New Car Sales Executive R12000 Neg Commission Company Car Johannesburg NorthWe are looking for a fantastic new car sales executive for a Nissan...
View Job
Nissan New Car Sales Executive – Urgently needed
Johannesburg: Service Advisor – Urgently needed posted by Corporate Dealership Placements – JHB
Service Advisor - Chery R15000 - R18000, Incentives Johannesburg NorthOur client is looking for an experienced Service Advisor with dealership experience...
View Job
Service Advisor – Urgently needed
Johannesburg West: Sales Professionals posted by Phoenix Wealth
Do you have Matric Grade 12Do you have 4-5 years experience in sales?Do you have your own reliable transportAre you able to negotiate a successful sales...
View Job
Sales Professionals
Johannesburg: Sales Manager – Steel Trade and Manufacturing (JB5102) posted by Kontak Recruitment
Sales Manager - Steel Trade and Manufacturing JB5102Johannesburg, Gauteng R40 000 - R60 000 CTC per month PermanentOur client, a leading global corporation...
View Job
Sales Manager – Steel Trade and Manufacturing (JB5102)
Johannesburg South: HEALTH & SAFETY OFFICER – permanent position posted by SAKA GROUP
Your ResponsibilitiesOversee and implement health and safety policies on-site.Conduct risk assessments and identify potential hazards.Ensure compliance with...
View Job
HEALTH & SAFETY OFFICER – permanent position
Johannesburg: “External Sales Representative posted by Kontak Recruitment
External Sales Representative- PlumbingPipingPlastic Manufacturing Industry JB5111 Johannesburg, GautengR22,000 basic plus fuel allowance and company...
View Job
“External Sales Representative
Johannesburg South: PLUMBER – URGENTLY NEEDED posted by Holobye Trading
PLUMBER X 5Holobye Trading 2 Pty Ltd is looking to hire 5 X Plumbers on a permanent basis.REQUIREMENTSSuitable Candidate should be registered with Institute...
View Job
PLUMBER – URGENTLY NEEDED
Johannesburg South: ELECTRICIAN – URGENTLY NEEDED posted by Holobye Trading
ELECTRICIAN X 3Holobye Trading 2 Pty Ltd is looking to hire 3 X TECHNICIANS.REQUIREMENTSSuitable Candidates should be a Registered Electrician,Must have...
View Job
ELECTRICIAN – URGENTLY NEEDED
Johannesburg: Junior Financial Controller (JB5121) posted by Kontak Recruitment
Junior Financial Controller JB5121 Randpark Ridge, JohannesburgR25 000 - R30 000 CTC per monthPermanentA French-speaking, dynamic and detail-oriented Junior...
View Job
Junior Financial Controller (JB5121)