Employer Description Call centre in the Automotive industry based in Pretoria and Johannesburg South Job Description Our client is seeking a highly motivated and experienced Customer Care Manager to lead the customer care team and ensure exceptional customer service experiences for their clients. The ideal candidate will have a passion for customer service, excellent communication skills and strong leadership abilities.

Responsibilities:

Lead and manage a team of customer care representatives, providing guidance, training, and mentorship. Develop and implement customer service policies and procedures to ensure consistency and high-quality service. Monitor and analyze customer feedback and data to identify trends and areas for improvement. Handle escalated customer issues and provide resolution in a timely and professional manner. Collaborate with other departments within the company to ensure a seamless customer experience. Conduct regular performance evaluations and provide feedback for team members. Stay up to date on industry trends and best practices in customer service. Qualifications Bachelors degree in business administration, marketing, or a related field. Skills Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office and customer service software. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Benefits Life Insurance Provident Fund

Zmo 15054 – Call Centre: Customer Relations Team Manager – Jhb/Pta position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-03-21 in the Customer Service Support category

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