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Kempton Park: Customer service / Call centre (Logistics) posted by Isilumko Staffing

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Job Description

One of the prominent leaders in the logistics sector is seeking experienced, client orientated and target driven customer service / call centre staff with a great track record to join their team.

Position Overview
We are seeking a Customer Service Call Centre Representative to join the logistics team. The role involves handling customer inquiries, resolving issues, and ensuring smooth coordination of shipments and deliveries. You will be the first point of contact for clients, providing professional support and maintaining high service standards.

Key Responsibilities:
Customer Interaction
Answer inbound calls, emails, and chat inquiries promptly and professionally.
Provide accurate information regarding shipments, delivery schedules, and logistics services.
Handle complaints and escalate complex issues to the appropriate department.
Logistics Coordination
Track shipments and update customers on delivery status.
Liaise with warehouse, transport, and operations teams to resolve service issues.
Assist in scheduling pickups and deliveries.
Problem Solving
Investigate and resolve delivery delays, damaged goods, or misrouted shipments.
Offer alternative solutions to meet customer needs.

Data Management:
Record customer interactions in CRM systems.
Maintain accurate documentation of service requests and resolutions.

Qualifications & Skills:
Education: High school diploma or equivalent; logistics or business-related qualification preferred.
Experience: 36 years in a call centre or customer service role (logistics/transport industry experience advantageous).

Skills:

Strong communication (verbal and written).
Problem-solving and conflict resolution.
Ability to multitask in a fast-paced environment.

Proficiency in MS Office and CRM software.
Knowledge of logistics processes (tracking, warehousing, transportation).

Competencies:

Customer-focused mindset.
Team player with collaborative attitude.
Attention to detail and accuracy.
Ability to remain calm under pressure.
Time management and organizational skills.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

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Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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