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Kloof: Relationship Manager posted by G-Core Capital

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Job Description

FORMAL LEARNING REQUIREMENTS

  • Matric and Diploma or Degree in Business, Communications, or Marketing

EXPERIENCE REQUIREMENTS

  • 2–4 years in a client-facing or account management role
  • Experience in IT or technology sector (preferred)

KNOWLEDGE AND SKILLS REQUIREMENTS

  • Essential Knowledge
  • CRM, admin, and ticketing systems
  • IT services environment (advantageous)
  • Written and verbal communication
  • Admin discipline
  • Time management
  • Conflict resolution

COMPETENCY REQUIREMENTS

  • Results-driven
  • Self-managed
  • Detail-oriented
  • Initiative
  • Ownership mindset
  • Interpersonal communication
  • Recognising growth opportunities
  • Structured follow-up
  • Problem solving
  • Prioritisation

KPA’S
Objectives:
To maintain strong relationships and ensure long-term satisfaction
Roles and Responsibilities:

  • Serve as the main point of contact for assigned clients
  • Conduct monthly review calls or check-ins
  • Proactively manage client communications and expectations
  • Follow up after implementations for feedback and continuous improvement
  • Prevent service issues from escalating to senior management

To ensure internal teams are aligned in delivering consistent service
Roles and Responsibilities:

  • Track open tickets and follow up to resolution
  • Liaise with service desk, technicians and project teams
  • Delivery teams receive the context and coordination needed to perform efficiently
  • Monitor recurring issues and collaborate on resolution plans
  • Maintain SLA visibility and ensure deadlines are met
  • Assist with license, renewal, and hardware/software coordination

 



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