Job Description
- Matric and Diploma or Degree in Business, Communications, or Marketing
EXPERIENCE REQUIREMENTS
- 2–4 years in a client-facing or account management role
- Experience in IT or technology sector (preferred)
KNOWLEDGE AND SKILLS REQUIREMENTS
- Essential Knowledge
- CRM, admin, and ticketing systems
- IT services environment (advantageous)
- Written and verbal communication
- Admin discipline
- Time management
- Conflict resolution
COMPETENCY REQUIREMENTS
- Results-driven
- Self-managed
- Detail-oriented
- Initiative
- Ownership mindset
- Interpersonal communication
- Recognising growth opportunities
- Structured follow-up
- Problem solving
- Prioritisation
KPA’S
Objectives:
To maintain strong relationships and ensure long-term satisfaction
Roles and Responsibilities:
- Serve as the main point of contact for assigned clients
- Conduct monthly review calls or check-ins
- Proactively manage client communications and expectations
- Follow up after implementations for feedback and continuous improvement
- Prevent service issues from escalating to senior management
To ensure internal teams are aligned in delivering consistent service
Roles and Responsibilities:
- Track open tickets and follow up to resolution
- Liaise with service desk, technicians and project teams
- Delivery teams receive the context and coordination needed to perform efficiently
- Monitor recurring issues and collaborate on resolution plans
- Maintain SLA visibility and ensure deadlines are met
- Assist with license, renewal, and hardware/software coordination
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