Job Description
- Matric and Diploma or Degree in Business, Communications, or Marketing
EXPERIENCE REQUIREMENTS
- 2–4 years in a client-facing or account management role
- Experience in IT or technology sector (preferred)
KNOWLEDGE AND SKILLS REQUIREMENTS
- Essential Knowledge
- CRM, admin, and ticketing systems
- IT services environment (advantageous)
- Written and verbal communication
- Admin discipline
- Time management
- Conflict resolution
COMPETENCY REQUIREMENTS
- Results-driven
- Self-managed
- Detail-oriented
- Initiative
- Ownership mindset
- Interpersonal communication
- Recognising growth opportunities
- Structured follow-up
- Problem solving
- Prioritisation
KPA’S
Objectives:
To maintain strong relationships and ensure long-term satisfaction
Roles and Responsibilities:
- Serve as the main point of contact for assigned clients
- Conduct monthly review calls or check-ins
- Proactively manage client communications and expectations
- Follow up after implementations for feedback and continuous improvement
- Prevent service issues from escalating to senior management
To ensure internal teams are aligned in delivering consistent service
Roles and Responsibilities:
- Track open tickets and follow up to resolution
- Liaise with service desk, technicians and project teams
- Delivery teams receive the context and coordination needed to perform efficiently
- Monitor recurring issues and collaborate on resolution plans
- Maintain SLA visibility and ensure deadlines are met
- Assist with license, renewal, and hardware/software coordination
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Before the interview, research the company thoroughly and prepare thoughtful questions to ask.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Pretoria: Lynnwood, Pretoria: LEASING ADMINISTRATOR posted by Cora O’Neil Recruitment Agency
Lynnwood, Pretoria: LEASING ADMINISTRATOR Minimum Requirements: -Professional and well presentable Afrikaans speaking female, preferably aged approximately 40 – 50 years…
View JobJohannesburg: URGENT VACANCY: PROPERTY CENTRE MANAGER (x3) posted by Cora O’Neil Recruitment Agency
URGENT VACANCY: PROPERTY CENTRE MANAGER (x3) 3 positions available: REFERENCE CR2782 – Sunward Park, Boksburg REFERENCE CR2781 – Die Hoewes,…
View JobPretoria: Pretoria: CENTRE OPERATIONS COORDINATOR (x3) posted by Cora O’Neil Recruitment Agency
Pretoria: CENTRE OPERATIONS COORDINATOR 3x Positions available: -Queenswood, Pretoria Moot -Faerie Glen, Pretoria East -Silverlakes, Pretoria East Job Purpose: Training…
View JobPretoria: Cape Town City Centre: ADMINISTRATION CLERK posted by Cora O’Neil Recruitment Agency
Cape Town City Centre: ADMINISTRATION CLERK (For Law firm) Minimum Requirements: -Young, well presentable Afrikaans speaking female, aged approximately 20…
View JobPretoria: Menlo Park, Pretoria: CANDIDATE ATTORNEY posted by Cora O’Neil Recruitment Agency
Menlo Park, Pretoria: CANDIDATE ATTORNEY Minimum Requirements: -Well presented and professional Afrikaans speaking individual (Male preferred) -Afrikaans and English first…
View JobSouth Africa: Electrical Engineer (Oil & Gas / Power Generation) Saudi Arabia posted by Jobs 4 All
We are seeking a competent and motivated Electrical Engineer with 2–5 years of experience to support the design, installation, and…
View Job
Job Alerts