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Kwazulu-Natal: Operations Manager posted by HotelJobs

Kwazulu-Natal: Operations Manager posted by HotelJobs

Posted on 2025-08-14 00:00:00

Employer HotelJobs
Category Other IT/Computer
Location Kwazulu-Natal  / Kwazulu-Natal

Job Summary

Location: South Africa, KwaZulu-Natal

Description

Phinda Mountain Lodge is built on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily, and care for the sustainability of communities and the environment. Every single team member makes a huge difference to the success of the lodge and its contribution to the world, regardless of role or function. For this reason, team members are chosen very carefully they are the strength and the future of the company.

Key Outputs

         Meet and greet all guests

         Cover all daily and weekly requirements of the Lodge Manager when on leave

         Host agents, media, and groups

         Ensure guest delights happen daily

         Host evenings as required by business levels

         Weekly planning training, guest requirements, and staffing levels

         Housekeeping room checks

         Oversee kitchen operations

         Ensure minimum standards as per BOPs are adhered to in all departments

         Conduct weekly visits to Rock Lodge

         Attend departmental and finance meetings

         Promote positive health practices

         Oversee staff welfare

         Conduct training sessions

         Perform stock take

         Complete performance reviews for reporting staff

         Ensure all departments under responsibility complete performance reviews on time

         Attend monthly Health and Safety meetings and ensure any necessary adjustments are made in departments

         Remedy any overruns in time sheets in responsible departments with under-time

         Manage budget lines

         Promote teamwork between departments

Knowledge Required

         Minimum 3 years relevant experience in a 5-star operation

         Some form of managerial training

         Company knowledge (Wild Impact)

         Valid unendorsed SA drivers license essential

Skills Required

         Excellent communication skills with guests and fellow staff members

         Lateral thinking ability

         Initiative

         Professional, courteous, and hospitable toward guests

         Ability to cope under pressure to meet guests needs

View Job  South Africa: Medical - Hospital health and Safety Practitioner posted by Deka Minas (Pty) Ltd

         Strong leadership abilities

         Honest, with good integrity, proactive, and driven with career ambitions

         Good interpersonal skills

         Passion for guest delight

Previous Work Experience Required

         Experience in the service industry, especially in dealing with guests and staff

         Previous camp or lodge manager experience

         Previous experience working with children advantageous

Click Go Apply to apply online!


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