KwaZulu-Natal: Store Manager (Ballito Lifestyle) posted by Toys R Us & Babies R Us South Africa

About the Role

We are seeking an exceptional Store Manager to join our team at Toys R Us & Babies R Us South Africa in Ballito Lifestyle. As a dynamic and passionate individual, you will be responsible for ensuring exceptional customer satisfaction and excellent store performance. You will lead a team of sales staff, interact with sales merchandisers, representatives, and regional managers to evaluate sales strategy and results, and implement AWESOME customer service to give customers a WOW experience.

Key Responsibilities

• Meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures.
• Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
• Interact with sales merchandisers, representatives, and regional managers to evaluate sales strategy and results.
• Enforce and implement AWESOME customer service to give customers a WOW experience.
• Attend to unique and individual shopping needs of each customer and always put the Customer first.
• Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner.
• Maintain store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Authorise all work schedules (including but not limited to work, break and leave).
• Ensure continuous training and development of all staff, and consistently carrying out training.
• Scheduling and assigning employees and following up on work results.
• Handle customer complaints in a calm and professional manner.
• Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
• Minimise all controllable expenses and costs.
• Protect company assets and minimise all shrinkage, damages and theft.
• Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
• Retain records of all stock and financial transactions.
• Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups.
• Implement, monitor and enforce all SOPs.
• Maintaining company merchandise and housekeeping standards.
• Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning and logistics).
• Enforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc ).
• Identify marketing opportunities and communicate to all relevant parties.
• Ensure promotions are executed timeously and execution is planned in advance.

Requirements

• Matric Certificate;
• Must have own or reliable transport to be able to work shifts;
• Minimum of 3 years experience within a Retail Environment, including 2 years of Management experience;

Qualifications

• None mentioned

Salary & Benefits

• Provident Fund
• Discretionary Bonus
• Incentive Bonus
• Shrinkage Bonus
• Sales Bonus