| Date | 2024-11-26 |
|---|---|
| Job Title | Patient Support |
| Employer | La Lucia Surgical & Medical Clinic More Information |
| Salary | 24000 |
| Category | It Computer |
| Location |
Kwazulu Natal / La Lucia |
Job Summary
We are looking for a dynamic patient support specialist to join our hospital. In this role, you will be required to attend to all customer queries, comments, and requests via phone or email. You`ll also be helping patients set up their medications and walking them through its features.
Responsibilities:
Responding to customer queries, complaints, and requests via phone, email, or chat.Assisting customers with medication setup and resolving any technical issues they might experience.Informing customers about specialized medication functionalities and features.Following up with customers to ensure that reported technical difficulties have been resolved.Troubleshooting, analyzing, and reporting medication errors, failures, or malfunctions to management.Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.Analyzing customer feedback and advising management on areas of improvement.Maintaining client accounts and updating billing information as needed.
Requirements:
A bachelor`s degree in information technology, or a similar field.A minimum of two years` experience working as a client support specialist, or a similar role.Working knowledge of remote service tools and help desk software, such as ISL Online, SysAid, and freshservice.Excellent knowledge of customer relationship management best practices.Exceptional written and verbal communication skills.
Patient Support position available in Kwazulu-Natal, La Lucia. This job position was posted by La Lucia Surgical & Medical Clinic. The job has been posted as a free ad on 2024-11-26 at 08:21:01 in the It Computer category
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