Ladysmith: Lodge Anchor / Reservations Relief Manager posted by Bushwise

We are seeking a motivated and professional Junior Lodge Anchor / Reservations Relief Manager to join a high-end safari lodge team in KwaZulu-Natal. This is a dynamic, guest-facing role suited to someone with a strong hospitality background, excellent administrative skills, and a passion for delivering an exceptional guest experience.

Key Responsibilities:

Front of House & Guest Relations

• Welcome and host guests with warmth, professionalism, and attention to detail.
  
• Manage guest check-ins, check-outs, and daily lodge operations.
  
• Ensure smooth communication between guests, lodge staff, and management.
  
• Anticipate guest needs and assist with activity coordination and special requests.

Reservations & Administration

• Provide relief support to the Reservations Manager during leave or peak periods.
  
• Handle booking enquiries, confirmations, and payment follow-ups.
  
• Manage correspondence with guests, agents, and head office.
  
• Maintain accurate booking and guest information across systems.

Operational Support

• Assist with coordination of housekeeping, maintenance, and service teams to ensure seamless lodge operations.
  
• Conduct room checks and ensure the lodge maintains five-star presentation standards.
  
• Support management in stock control, procurement, and reporting.
  
• Handle basic financial administration such as petty cash and daily reconciliations.
  

Requirements

Requirements:

• Diploma or certificate in Hospitality Management (or equivalent experience).
  
• Minimum 12 years experience in a hospitality or lodge environment.
  
• Excellent written and verbal communication skills.
  
• Strong organizational and multitasking abilities.
  
• Computer literacy (Microsoft Office, reservations or PMS systems advantageous).
  
• Professional, presentable, and guest-centric approach.
  
• Willingness to live on-site and work flexible hours, including weekends and holidays.

Personal Attributes:

• Warm, confident, and service-driven.
  
• Detail-oriented with strong follow-through.
  
• A team player who can also work independently.
  
• Adaptable and calm under pressure.
  
• Passionate about nature, wildlife, and creating memorable guest experiences.