Lephalale: Hotel Operations Manager

Qualifications Diploma or Degree in Hotel Management, Hospitality, Business Administration, or related field. Additional certifications in hospitality operations, leadership, or management are advantageous. Experience 5 years in hospitality management, with experience in a supervisory or departmental head role. Proven track record in hotel operations, guest satisfaction, and financial management. Experience in multi-department oversight (Front Office, F&B, Housekeeping) preferred. Technical Skills Knowledge of hotel management systems (PMS, POS, inventory software). Strong understanding of hospitality operations, standards, and KPIs. Budgeting, cost control, and financial reporting skills. Excellent organisational and project management abilities. Core Competencies Leadership, coaching, and staff development. Excellent communication and interpersonal skills. Problem-solving and decision-making capabilities. Ability to work under pressure in a fast-paced environment. Attention to detail and a high standard of service excellence. Personal Attributes Professional, approachable, and guest-focused. Adaptable, proactive, and results-driven. Strong ethical standards and integrity. Passionate about hospitality and continuous improvement.