Lephalale: Hotel Operations Manager posted by Bright Placements (PTY) Ltd

• Diploma or Degree in Hotel Management, Hospitality, Business Administration, or related field.
• Additional certifications in hospitality operations, leadership, or management are advantageous.

Experience

• 5+ years in hospitality management, with experience in a supervisory or departmental head role.
• Proven track record in hotel operations, guest satisfaction, and financial management.
• Experience in multi-department oversight (Front Office, F&B, Housekeeping) preferred.

Technical Skills

• Knowledge of hotel management systems (PMS, POS, inventory software).
• Strong understanding of hospitality operations, standards, and KPIs.
• Budgeting, cost control, and financial reporting skills.
• Excellent organisational and project management abilities.

Core Competencies

• Leadership, coaching, and staff development.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making capabilities.
• Ability to work under pressure in a fast-paced environment.
• Attention to detail and a high standard of service excellence.

Personal Attributes

• Professional, approachable, and guest-focused.
• Adaptable, proactive, and results-driven.
• Strong ethical standards and integrity.
• Passionate about hospitality and continuous improvement.