Job Description
About the Role
Our client, a 5-star Luxury Game Lodge in Limpopo, is seeking a dynamic and experienced Assistant Lodge Manager to oversee operations and ensure exceptional guest experiences. This role requires strong leadership, organizational skills, and the ability to inspire and manage diverse teams across all lodge departments.
Key Responsibilities
- Acting Lodge Manager in the absence of the LM
- Full responsibility for the management of the following teams:
- Front of House: Inspire, stimulate and lead the FOH team
- Maintain the Pan FOH system Day Sheets / Rooming List / Arrival Report Reception, Curio Shop and Switch Board
- Banking, Invoices and Gratuities
- Welcome & Good Bye Site Inspections
- Guest Feedback
- Housekeeping: Inspire, stimulate and lead the Housekeeping team
- Maintain housekeeping standards within the Lodge
- Spot check of rooms & turndowns
- Staff Uniform Control
- Lodge Maintenance: Inspire, stimulate and lead the Lodge Maintenance team
- Control and supervise the Lodge Maintenance teams
- Work closely with the Reserve Maintenance Manager
- Preventative maintenance service schedules
- Staff Accommodation
- Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
- Pest Control
- Health & Safety: Collaborate with the Reserve Security Manager on Health & Safety management of the Lodge
- Head up the Lodge Health & Safety committee
- Conduct risk assessments for the Lodge
- Firefighting equipment / drill
- Provide a safe working environment for all staff
- Finance & Budgeting: Compile monthly reports, participate in the budget process and manage budget lines
- Budget expenditure & control
- Monthly finance meeting
- Human Resources: Staff development and training
- Staff management
- Staff welfare & morale
- Inspire, stimulate and lead the team while maintaining discipline
- Manage leave cycles and training files
- Additional Duties:
- Knowledge of food & beverage
- Hosting of guests
- Guest Delight and bush banqueting
- Address and resolve negative guest feedback
- Assist Head Ranger / Snr Ranger team with Vehicle Inspections
- Go on Safari to ensure delivery of the safari experience
- Build and maintain relationships with community, owners, and suppliers
Requirements
- Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment
- Hospitality management qualification
- Strong Operational and Financial experience
- Hospitality and service training experience
- Room Division Experience
- Practical with some experience in maintenance
- Valid drivers license and own transport
Qualifications
- Minimum 2 years formal education/certification in hospitality or related field (not specified)
Salary & Benefits
- Not mentioned in the original job description
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in South Africa
The catering and hospitality industry in South Africa is a vibrant sector that provides numerous career opportunities for those passionate about delivering exceptional food and service experiences. Generally, the job market trends in this field are shaped by the country’s growing tourism industry, with many establishments seeking to enhance their offerings to attract both local and international visitors.
Typically, salaries for catering and hospitality roles in South Africa can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges often fall between R30 000 to R50 000 per annum, while more senior roles may command salaries ranging from R60 000 to R120 000 or more. However, these figures are only a general guideline, and actual salaries can differ significantly based on individual circumstances.
Common skills required for catering and hospitality roles in South Africa include excellent communication and interpersonal skills, the ability to work effectively under pressure, strong attention to detail, and a passion for delivering exceptional customer service. Other essential skills may include basic knowledge of food preparation and presentation, understanding of health and safety regulations, and proficiency in point-of-sale systems and inventory management software.
Many industries commonly employ catering and hospitality professionals, including the financial services sector, technology industry, manufacturing sector, and tourism operators. These sectors often require staff with diverse skill sets, from fine dining establishments to hotels and event venues.
Career development opportunities are plentiful for those in the catering and hospitality industry. Typically, roles such as senior sous chef or department manager offer a clear path for career progression, while specialized skills like food costing and menu planning can be valuable assets in advancing within an organization. With experience, many professionals choose to pursue management positions or even entrepreneurial ventures, leveraging their expertise to build successful businesses.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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