| Date | 2025-01-09 |
|---|---|
| Job Title | Collections Agent |
| Employer | More Information |
| Salary | |
| Category | Accounting Finance |
| Location |
North Johannesburg / Midrand |
Job Summary
Description: Contract Renewal: To effective collect outstanding debt and prevent Bad Debt for Vodacom Corporate, Business and Consumer collection portfolio and ensure that the accounts are paid when due To assist and empower other Vodacom Departments on Collections calls via Real- time Helpdesk in a Blended Contact Centre environment. • To minimise bad debt • To follow up on non-payments • To negotiate payments on accounts • Make split second decisions on locking and unlocking’s • To collect 100% of targets • To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEO’s, FM’s IT Managers • Ability to liaise with EHODS & Executives • Work under extreme and constant pressure • Ability to summarise account status in once glance and negotiate with debtor telephonically • Contact Centre and Dialler Acumen • Very strong and advance negotiation skills • Assisting and empowering customer care staff in collections related calls Person Specification Behaviour Technical / Professional Expertise Extreme Importance • Delivering Results and Meeting Customer Expectations • Persuading and Influencing • Relating and Networking • Achieving Personal Work Goals and Objectives • Entrepreneurial and Creative Thinking • Analysing • Dealing with Prestige and influential customers • Empowering and working with Internal Vodacom staff High Importance • Deciding and Initiating Action • Following Instructions and Procedures • Adapting and Responding to Change • Coping with Pressures and Setbacks • Writing and Reporting • Applying Expertise and Technology • Planning and Organizing • Adhering to Principles and Values • Presenting and Communicating Information Moderate Importance • Learning and Researching • Working with People • Creating and Innovating Job Knowledge: • Consumer and Corporate credit • MS Excel advanced • Eppix • C3D • Morpheus ii • iCap • Tallyman • Credit Bureau • Converged Business knowledge Job Related Skills: • Interpersonal skills • Negotiation skills (ability to liaise with CEO’s, FM’s and IT Managers, EHODS & executive Heads) • Excellent communication skills • Attention to detail • Analytical and investigative mind Job Experience & Education: • 2-5 years of Credit control experience • 1 Year Financial reconciliation experience • Experience in dealing with 3rd Parties to resolve account disputes • Experience in dealing with EHODS, Exec Heads & other key stakeholders Education: • Matric – essential • Diploma in Credit Management would be an advantage
Collections Agent position available in North Johannesburg, Midrand. This job position was posted by . The job has been posted on 2025-01-09 in the Accounting Finance category
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