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Midrand: Customer Service Consultant

Date 2024-11-14
Job Title Customer Service Consultant
Employer
More Information
Salary 7 000 Monthly
Category Customer Service Support
Location North Johannesburg
/ Midrand

Job Summary

Requirements:

Matric Minimum 2 years` proven customer support experience Strong phone contact handling skills and active listening skills Familiar with CRM systems and practices Excellent communication and presentation skills Ability to multitask, prioritize and manage time effectively

Responsibilities:

Open and update customer accounts by recording account information Address product or service issues by identifying problems, selecting solutions, expediting corrections, and ensuring resolution Collect and analyze customer information to prepare product or service reports Support team goals by achieving related results as needed Handle high volumes of incoming calls Identify and assess customer needs to ensure satisfaction Build lasting relationships with customers through open communication Meet individual and team sales targets and call handling quotas Resolve complaints by providing timely solutions and following up for confirmation Contact customers to verify account information Assist with opening new accounts Facilitate order placement, refunds, or exchanges Process daily orders, coordinating with departments on stock, lead times, and availability Attempt to retain customers considering cancellation Use computer technology to manage high call volumes efficiently

Customer Service Consultant position available in North Johannesburg, Midrand. This job position was posted by . The job has been posted on 2024-11-14 in the Customer Service Support category

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