Midrand: Data Centre Manager posted by Manpower Group
Posted on 2025-06-18 00:00:00
Employer | Manpower Group |
---|---|
Category | Automotive Technician |
Location | Gauteng / Midrand |
Job Summary
MAIN FUNCTIONS OF THE JOB
Data Centre Management
- Responsible for equipment maintenance tasks such as managing and installing custom upgrades for clients, replacing cables, components and accessories
- Conduct working methods to ensure zero capacity incidents, and to maintain agreed PUE levels
- Ensure that records, drawings and schematics of the data centre environment/s are maintained
- Evaluate the best practices for design and maintenance
- Supervise a team of technicians to ensure smooth operation of the facility
- Manage working methods to ensure that all SLA and MSA’s are achieved
- Ensure that planned and corrective maintenance is carried out according to predefined standards and schedules
- Share knowledge and best practices across all Data Centres by building close relationship with other DC Managers and peers
- Expected to improve current processes, and introduce automation with aim towards simplification
- Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution
- Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime. This includes capacity management of assets under safe operating design parameters.
- Management of data centre cabling infrastructure supporting 99.99% uptime
- Active participation in new data centre builds or expansions
- Monitoring and alerting of all critical components
- Ensuring comprehensive Root Cause analysis are completed for all incidents/outages
- White space capacity planning
- Quick responses to potentially critical situations
- 3rd party vendor management and service delivery
- Active involvement in network, physical and cyber security matters
Compliance, Audit & Risk:
- Ensure compliance is maintained incorporating industry best practices
- Ensure data centre facilities best practices are enforced, maintained and improved
- Ensure data Centre cleaning standards are enforced and maintained
- Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS
- Risk identification and mitigation
- Ensuring adherence to all relevant standards and policies
- Active involvement in all audits
- Strong adherence to process
- Ensure that inter-departmental OLA’s (Operational Level Agreement) are met
Information Security:
- Identify and manage risks with regards the companies information assets & systems. This includes risks in regards confidentiality, availability and integrity.
SKILLS REQUIREMENT:
Finance
- Forecasting of future spend
- Monitoring and managing of budgetary spend
- Budgetary reporting
Leadership
- Innovate and make decisions on your own, but also know how to take direction when it is given
- People management
- Active involvement with staff onboarding
- Guide and develop staff by working with HR to ensure skills, training and performance requirements are met
- Defining of personal development plans for direct reports
- Defining of measurable KPI’s for direct reports
- Develop and grow relationships with other business units
- Support and adherence to BEE targets when onboarding new resources
- Effective communication across all relevant platforms
- Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues and staff
- Interact with all levels of the organization in a professional, and tactful manner
- Provide guidance and mentorship to direct and indirect reporting staff
Administrative duties
- Scheduling of employee shifts, standby and after hour rosters
- Ensuring compliance with internal policies and regulations
- Change and incident management
- Ensure adherence to all established guidelines and management practices for employees
- Occupational Health and Safety responsibilities
- Reporting accurately, as per agreed format, quality and timelines
- Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management
Client satisfaction
- Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
- Client support responsibilities can include, but is not limited to, client relations, responding to client inquiries and coordinating with other organizations
- Meeting of defined client survey and reporting targets
- Ability to understand client urgency and sensitivity of problem / incident / request
General:
- Open to provide after-hours support as needed for significant issues
- Excellent verbal and written communication skills
- Excellent technical abilities
- Proactive problem solving
QUALIFICATIONS AND EXPERIENCE:
- Electrical and/or mechanical qualification preferable
- Cabling qualification preferable
- Minimum 5 years relevant data centre experience
- +5 years’ experience, managing teams, including line management, appraisals, performance reviews, hiring new team members, participating in disciplinary matters, financial management, etc.
- Extensive knowledge on Data Centre environments and critical infrastructure systems e.g. Cabling, Cooling, Power
- Experience of Data Centre KPIs (incident ticket related matters, time to solve tickets, physical security, infrastructure metrics, staff, safety, overall operations)
SHEQ, INFORMATION SECURITY, LEGAL AND OTHER REQUIREMNTS AND OBLIGATIONS:
- Employees to demonstrate commitment to the requirements of the Integrated Management System by:
- Taking reasonable care for the health and safety of himself/herself, others and the workplace.
- Obeying all stipulated company rules, policies and procedures in compliance to the Occupational Health and Safety Act 85 of 1993, the Health & Safety Management Program, ISO 27001:2022, ISO 9001:2015, ISO 14001:2015 and ISO 50001:2018 Standards.
- – Report all unsafe or unhealthy conditions and threats that come to his/her attention that may affect persons or the business.
- Ensuring the preservation of confidentiality, integrity and accessibility of information for the company and our respective clients.
- Committing to the implementation and maintenance of our Quality Management System.
- All company employees are responsible for the quality of their work and the protection of company and client information.
- Committing to the implementation and maintenance of our Environmental Management System, environmental statutory and regulatory compliance and performance.
- Committing to the implementation and maintenance of our Energy Management System, energy related statutory and regulatory compliance and performance.
- Committed to the protection of personal information and POPIA or other relevant statutory and regulatory compliance and performance
Please note that only shortlisted candidates will be contacted.
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