Job Description
MAIN FUNCTIONS OF THE JOB
Data Centre Management
- Responsible for equipment maintenance tasks such as managing and installing custom upgrades for clients, replacing cables, components and accessories
- Conduct working methods to ensure zero capacity incidents, and to maintain agreed PUE levels
- Ensure that records, drawings and schematics of the data centre environment/s are maintained
- Evaluate the best practices for design and maintenance
- Supervise a team of technicians to ensure smooth operation of the facility
- Manage working methods to ensure that all SLA and MSA’s are achieved
- Ensure that planned and corrective maintenance is carried out according to predefined standards and schedules
- Share knowledge and best practices across all Data Centres by building close relationship with other DC Managers and peers
- Expected to improve current processes, and introduce automation with aim towards simplification
- Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution
- Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime. This includes capacity management of assets under safe operating design parameters.
- Management of data centre cabling infrastructure supporting 99.99% uptime
- Active participation in new data centre builds or expansions
- Monitoring and alerting of all critical components
- Ensuring comprehensive Root Cause analysis are completed for all incidents/outages
- White space capacity planning
- Quick responses to potentially critical situations
- 3rd party vendor management and service delivery
- Active involvement in network, physical and cyber security matters
Compliance, Audit & Risk:
- Ensure compliance is maintained incorporating industry best practices
- Ensure data centre facilities best practices are enforced, maintained and improved
- Ensure data Centre cleaning standards are enforced and maintained
- Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS
- Risk identification and mitigation
- Ensuring adherence to all relevant standards and policies
- Active involvement in all audits
- Strong adherence to process
- Ensure that inter-departmental OLA’s (Operational Level Agreement) are met
Information Security:
- Identify and manage risks with regards the companies information assets & systems. This includes risks in regards confidentiality, availability and integrity.
SKILLS REQUIREMENT:
Finance
- Forecasting of future spend
- Monitoring and managing of budgetary spend
- Budgetary reporting
Leadership
- Innovate and make decisions on your own, but also know how to take direction when it is given
- People management
- Active involvement with staff onboarding
- Guide and develop staff by working with HR to ensure skills, training and performance requirements are met
- Defining of personal development plans for direct reports
- Defining of measurable KPI’s for direct reports
- Develop and grow relationships with other business units
- Support and adherence to BEE targets when onboarding new resources
- Effective communication across all relevant platforms
- Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues and staff
- Interact with all levels of the organization in a professional, and tactful manner
- Provide guidance and mentorship to direct and indirect reporting staff
Administrative duties
- Scheduling of employee shifts, standby and after hour rosters
- Ensuring compliance with internal policies and regulations
- Change and incident management
- Ensure adherence to all established guidelines and management practices for employees
- Occupational Health and Safety responsibilities
- Reporting accurately, as per agreed format, quality and timelines
- Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management
Client satisfaction
- Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
- Client support responsibilities can include, but is not limited to, client relations, responding to client inquiries and coordinating with other organizations
- Meeting of defined client survey and reporting targets
- Ability to understand client urgency and sensitivity of problem / incident / request
General:
- Open to provide after-hours support as needed for significant issues
- Excellent verbal and written communication skills
- Excellent technical abilities
- Proactive problem solving
QUALIFICATIONS AND EXPERIENCE:
- Electrical and/or mechanical qualification preferable
- Cabling qualification preferable
- Minimum 5 years relevant data centre experience
- +5 years’ experience, managing teams, including line management, appraisals, performance reviews, hiring new team members, participating in disciplinary matters, financial management, etc.
- Extensive knowledge on Data Centre environments and critical infrastructure systems e.g. Cabling, Cooling, Power
- Experience of Data Centre KPIs (incident ticket related matters, time to solve tickets, physical security, infrastructure metrics, staff, safety, overall operations)
SHEQ, INFORMATION SECURITY, LEGAL AND OTHER REQUIREMNTS AND OBLIGATIONS:
- Employees to demonstrate commitment to the requirements of the Integrated Management System by:
- Taking reasonable care for the health and safety of himself/herself, others and the workplace.
- Obeying all stipulated company rules, policies and procedures in compliance to the Occupational Health and Safety Act 85 of 1993, the Health & Safety Management Program, ISO 27001:2022, ISO 9001:2015, ISO 14001:2015 and ISO 50001:2018 Standards.
- – Report all unsafe or unhealthy conditions and threats that come to his/her attention that may affect persons or the business.
- Ensuring the preservation of confidentiality, integrity and accessibility of information for the company and our respective clients.
- Committing to the implementation and maintenance of our Quality Management System.
- All company employees are responsible for the quality of their work and the protection of company and client information.
- Committing to the implementation and maintenance of our Environmental Management System, environmental statutory and regulatory compliance and performance.
- Committing to the implementation and maintenance of our Energy Management System, energy related statutory and regulatory compliance and performance.
- Committed to the protection of personal information and POPIA or other relevant statutory and regulatory compliance and performance
Please note that only shortlisted candidates will be contacted.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Send a thank-you email within 24 hours after your interview.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Goodwood, Cape Town: Assistant Accountant with Xero Experience posted by Emporium Human Capital
Assistant Accountant with Xero Experience (POS25292) Location: Goodwood (Cape Town) Salary: R 20 000 per month Requirements: Accounting Certificate, Diploma,…
View JobErmelo: Parts Sales Executive (Automotive) posted by Emporium Human Capital
Parts Salesman (Automotive) - POS25223 Location: Ermelo, Mpumalanga Salary: R19 000 – R25 000 (based on current/last salary; higher offers…
View JobRandburg: ERP Consultant – Sage 200, Sage Intacct & Microsoft Business Central – POS25282 posted by Emporium Human Capital
ERP Consultant – Sage 200, Sage Intacct & Microsoft Business Central – POS25282 Location: Randburg Salary: R600,000 per annum We…
View JobLimpopo: Head Guide/Assistant Manager posted by Wild Dreams Hospitality
We are looking for an individual with an expert knowledge of the African bushveld, a dedication to conservation, and the…
View JobLimpopo: Head Guide posted by Wild Dreams Hospitality
We are looking for an individual with an expert knowledge of the African bushveld, a dedication to conservation, and the…
View JobLimpopo: Field Guide posted by Wild Dreams Hospitality
This is more than a guiding position; it is an opportunity to shape the guest experience from the very beginning.…
View Job
Browse Employers
Job Alerts