Midrand: Management Support Coordinator posted by Sisol Recruitment

• SALES for company and any other company in the group
• Create templates on ERP to improve turnaround when doing quotations.
• Prepare Quotes for MD and back-up for distributors or any other division as requested.
• VERY NB – NEVER send a quotation to a client without the MDs approval.
• Follow-up quotations until customer order is received or sale is lost NB always put reason for loss.
• Stay in constant e-mail contact with client base as well as call to client, to build relationships. Load leads & prospects onto the CRM.
• Update and maintain the customer data base to send out regular marketing campaigns.
• Look for new business by contacting customers who have purchased from AVT in the past.
• Avoid product information, pricing and availability.
• VERY NB – NEVER send Sales or Customer, product information etc with supplier details on it.
• VERY NB – NEVER send Suppliers, information with customer details on it.
• E-Commerce – Handle from Quote to Sales Order
• Starting with Carbon Vane, e-commerce site.

MARKETING

• Marketing campaigns
• Create articles, newsletters etc for advertising, websites, social media, and marketing Campaigns etc
• Create marketing campaigns on ERP/CRM and send out to customers monthly.
• Send marketing campaigns to Maj3 to send out to data base or use Mail Chimp or similar.
• VERY NB – All of the above to be checked and approved by the MD before being used for marketing purposes.
• LinkedIN and other Social Media platforms
• Profile & Lead management.
• Photo’s & Articles for LinkedIN and advertising
• VERY NB – All of the above to be checked and approved by the MD before being used for marketing purposes on social media platforms

Website

• Updating website and assisting MD with website.
• Getting information from suppliers for website etc

Marketing of Stock

• Checking stock regularly to run SPECIAL PROMOTIONs to ensure stock does not sit on the shelf.
• Any marketing assistance required by the MD.
• Organize and manage trade shows, exhibitions, and promotional events.

OTHER General Admin & Sales Support Required by MD or Shareholders

• Obtaining supplier & service provider Quotations required by the MD.
• Advertising, labels, cars, tyres, office furniture, printing, stationery any supplier quotations
• Requested by MD.
• Manage the MDs diary and make appointments.
• Order lunch and make coffee for MD, Shareholders and guests.
• File documents in a physical file and digitally using the myfile assist as per relevant checklist.
• Any other Admin & Sales Support required by the MD or Shareholders

QUALITY CONTROL & DATA MAINTENANCE

• Quality control and data maintenance of selling price lists, quotations, product information and databases are essential to ensure data accuracy, promote profitability, and cost efficiency. It is also crucial for analysing data to identify trends and patterns, and to identify errors for making recommendations based on the findings.It is important to maintain accurate and up-to-date data and compliant records in a centralized database using myfile assist and file physical documents, as per relevant checklist, in an organised and systematic manner, for easy access for audit purposes.

COMPLIANCE

• Proactively identify and manage risk in own area ensuring compliance with all relevant legislation, industry codes, company policies and procedures including timely completion of compliance training where required.
• Company Policies & Procedures
• Health and Safety compliance and requirements
• Customer Requirements
• All other compliance required by relevant legislation, industry codes, and company policies and Procedures

• Collaborate with colleagues to encourage proactive health and safety behaviours in addition to implementing all agreed health and safety initiatives and taking effective action to address risks, incidents, and accidents.
• Undertake training as required and agreed with line manager

GROWTH & SUSTAINABILITY

• Perform other duties as required to meet the objectives of the sales & admin support teams, and any other task necessary for the conduct, growth, and sustainability of the organization or as the employer may from time to time direct.
• A separate schedule determining the day-to-day tasks, job functions, workflow, KPAs, goals, and deadlines, required to meet the objectives of the team for this role, form part of the function of this role.

Critical – Essential – URGENT – Competencies and Skills required for this role

• Working with Confidential Information – Discretion is Critical
• Positive attitude, solutions and customer service focused with a bubbly personality.
• Sense of urgency and Follow-up – use the phone, always back-up with email.
• Good Communication Skills – use the phone, always back-up with email.
• Excellent communication and collaboration with sales, operations, WS and finance teams is essential
• Adaptable, Multi-Tasking and Ability to handle high volumes and difficult customers is essential.
• Project and Time management, being able to manage multiple processes simultaneously.
• Must have strong organizing and planning skills.
• Ability to work independently with minimal supervision.
• Attention to detail is critical – Always get approval before sending to customers or sales.
• Calculations and Maths is essential for calculating costings and selling prices
• Always get APPROVAL before submitting to sales.
• Proficient in Excel, CRM, Social Media platforms, ERPs and Apps

• 5-10 Years experience in a similar role
• Engineering and Pumps experience
• Strong sales and marketing experience
• Strong financial acumen
• Proficient in Excel, CRM, Social Media platforms, ERPs and Apps
• Matric is essential
• Diploma or Degree in Marketing, Business Management, Communications or Similar, MBA Or MBL will be advantageous