Job Description
- Matric/Grade 12 (essential).
- A tertiary qualification in Business Management, Customer Service, or related field (advantageous).
- Minimum 2–3 years’ experience in a call centre environment. (Outbound sales)
- At least 1–2 years’ experience in a supervisory or team lead role.
- Excellent communication skills.
-
Experience with call centre systems, CRM software, and telephony systems.
Duties and responsibilities include, but not limited to:
- Contact clients on the company’s database daily.
- Make a minimum of 200 outbound calls per day.
- Make a minimum of 20 successful sales per month. (Average 1 successful sale per day)
- Request the necessary documentation from the client including reservation agreement and FICA documentation (Copy of ID, latest proof of address, copy of marriage certificate and antenuptial contract (if applicable).
- Request ITC check from Bond Consultant.
- Maintain close client relationships and record all activities pertaining the dealings with the client on CRM system.
- Thorough screening of the client to identify needs and affordability to invest/buy according to the qualifying questions as per the documented script.
- Promote services provided by IGrow Wealth Investments and IGrow Group.
- Maintaining a high level of customer service.
- Assist with ad-hoc duties as and when required.
- Thorough screening of the client to identify needs and affordability to invest/buy according to the qualifying questions as per the documented script.
- Promote services provided by IGrow Wealth Investments and IGrow Group.
- Maintaining a high level of customer service.
- Assist with ad-hoc duties as and when required.
If you do not receive feedback within two weeks of submitting your application, please consider your application unsuccessful.
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