Midrand: Student Relations Specialists posted by Manpower Group

What You’ll Be Doing

Student Registration & Academic Progression Support

• Consult with students to facilitate registration changes and ensure correct academic planning.
• Provide expert guidance on curriculum structures and transitions.
• Support campus retention initiatives and assist with registration projects.

Active Student Engagement

• Deliver engaging academic orientation sessions.
• Present programme information and policy updates in class and via email broadcasts.
• Build student relationships through class visits and informal meet-and-greets.
• Provide assignment submission and academic systems support.

Query Management & Resolution

• Resolve student queries via email, phone, face-to-face, or The Student HUB within SLA timeframes.
• Escalate complex or unresolved cases to the Senior Customer Relations Officer.
• Maintain accurate student records and generate formal documents or letters as needed.
• Assist with surveys and feedback initiatives to continuously improve service.

Cross-Departmental Collaboration

• Liaise with academic and support departments to ensure seamless handling of student needs.
• Stay up to date with changes to programmes, policies, and support services.

Team Support & Admin

• Keep all student interaction notes up to date in the system.
• Identify and flag student issues or trends for team awareness and escalation.
• Uphold POPIA and data privacy compliance.
• Collaborate with the broader Academic Operations team to deliver a high-quality student experience.

What We’re Looking For

• A customer-centric approach with strong communication skills.
• Experience resolving complex queries in a fast-paced environment.
• Confident in delivering presentations and engaging with groups of students.
• A natural collaborator who works well across departments and levels.
• Proficient in administrative systems and digital communication platforms.
• Previous experience in student support, education, or customer service (strongly preferred).
• Knowledge of academic structures and registration processes (advantageous).

Please note only suitable candidates will be contacted.