Mpumalanga: Guest Relations / FOH Assistant posted by Craven Cottage CC

Duties:
 
Responsible for front desk complete administrative functions related to all guest touch points, including guest interaction, hosting duties and admin tasks.
Ensures reservations functions are performed accurately and according to standard operating standards.
Meet and greet guests, perform the guest arrival experience including amenities, welcome and check-in.
Collect all information available on guests prior to arrival.
Perform the guest departure experience, including payment of the account and allocation of gratuities.
Liaise with guests, guided and management on guests’ activities and interests.
 
Requirements:
 
Grade 12 and Diploma/Certificate in Hospitality Management
Minimum 2-4 years in Front of House in a 4 / 5* lodge / hotel environment.
Sound Knowledge of MS Office Suite
Excellent communication skills and well spoken.
Knowledge and experience of overall hospitality operations.
Confident team Player with positive attitude & enthusiasm
Excellent time management and self-discipline
General administration, accounts and stock control.
Excellent Guest liaison skills
Have a strong eye for detail with regards to all lodge rooms, service & food