Mthatha: Store Manager – Mthatha

About the Role

We are seeking a highly motivated and experienced Store Manager to lead our Mthatha store team in delivering exceptional customer experiences and driving sales growth. As a key member of our leadership team, you will be responsible for driving operational excellence, promoting revenue channels, and fostering a positive work environment.

Key Responsibilities

• Drive store performance to achieve and exceed sales targets
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels
• Ensure consistent implementation of merchandising and marketing standards
• Attract and retain a strong and loyal customer base
• Oversee inventory controls and ensure effective stock management
• Monitor store performance in line with stock availability and customer demand
• Ensure exceptional customer experiences that exceed expectations
• Review and act on Mystery Shopper reports and customer feedback
• Resolve product and service-related complaints quickly and effectively
• Lead by example in reinforcing a customer-first culture among staff
• Train, develop and motivate staff to reach full potential
• Plan for succession and promote internal growth
• Manage performance consistently and fairly
• Foster a positive, engaging and productive working environment
• Ensure strict adherence to company policies, systems, and procedures
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files

Requirements

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.)