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Nelspruit: Workshop Foreman posted by Aleon Pty Ltd

Nelspruit: Workshop Foreman posted by Aleon Pty Ltd

Posted on 2025-05-01 00:00:00

Employer Aleon Pty Ltd
Category Automotive Service
Location Mpumalanga  / Nelspruit

Job Summary

Job Purpose:

  • The Working Workshop Foreman is responsible for maximizing service sales and profitability by creating customer confidence in the Dealership by providing quality service.
  • He/she needs to ensure that a fix right first time standard is maintained by effectively supervising and motivating workshop staff to obtain maximum productivity, efficiency and customer satisfaction.
  • When taking over and transferring tasks and responsibilities, it is essential to ensure that all information is received and explained directly from the Service Advisor in as detailed a manner as possible, so that subsequent steps in the process can be carried out in the best way possible.
  • The Working Workshop Foreman is the expert for diagnosing and repairing malfunctions in defined fields, repairs and services on all current overall vehicle systems in those fields.
  • By performing all customer service work (inspection) and defined assembly/maintenance repairs to highest standards of quality and efficiency, and in doing so promotes the brand image with reliable and cost-efficient work. By professionally performing all customer services, defined retrofitting of accessories and maintenance repairs, makes a substantial contribution towards preserving the value of customers vehicles.

Key Responsibilities:

Manage and develop Workshop staff

  • Manage and record staff leave, training and other non-billable time correctly in order to minimize the impact on productivity and revenues in conjunction with the Workshop Manager.
  • Motivate team members using appropriate and approved methods to produce their best results.
  • Ensure efficient and correct loading of workshop hours.
  • Ensure that CSI is consistently above minimum standard at all times.

Manage and maintain Workshop Productivity Standards

  • Develop and commit to relevant labour sales and profit targets in relation to the Workshop.
  • Manage and monitor labour sales and workshop profitability at all times.
  • Conduct effective Workshop Planning.
  • Maintain a database recording the mechanics/ technicians time and efficiency analysis.
  • Assist technical staff with problems and facilitate on the company job training.
  • Ensure that warranty work is done in accordance with standard warranty policies and procedures.

Monitor and improve Customer Service levels

  • Ensure that all sundries and controlled wastages of consumables are minimized.
  • Ensure customer needs are attended to and actioned according to agreed deadlines and quality standards.
  • Monitor and maintain a first time right policy for repairs.
  • Accurately identify customer needs and ensure that the correct action is taken in accordance to these needs.
  • Provide accurate and timely quotations when required.
  • Pre-write job cards if necessary.
  • Establish authorization for extra work.
  • Fill out job cards in full and accurately according to agreed deadlines.
  • Protect customers property at all times.
  • Ensure that vehicles are tested properly after work is complete, i.e. this will involve test driving the vehicle as required.
  • Manage and monitor the technical quality of work performed by team members.
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Provide efficient and effective internal communication

  • Liaise with the Parts Department regularly and according to agreed processes to ensure timeous availability of parts.
  • Ensure that all communication with other departments, staff and the company is conducted effectively and in an effort to enhance the Customer Satisfaction Index.
  • Ensure that all internal and external communication is open and honest at all times.

Monitor administration processes

  • Ensure that all relevant core standards are adhered to at all times.

Monitor quality standards and legal requirements

  • Ensure that Technicians supply their own hand tools and have the relevant equipment to perform their daily job functions.
  • Ensure that all tools are kept in good working condition and are used correctly.
  • Ensure that correct technical information is available and used by Technicians.
  • Ensure that all conditions of the OHS Act are adhered to at all times.

Manage and drive personal and professional development

  • Ensure that all work areas are clean and tidy at all times.
  • Stay abreast of industry developments e.g. new products, warranty, Maintenance.
  • Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved.

Conduct repair and/or maintenance

  • Perform all maintenance services in accordance with manufacturers specifications and the maintenance schedule.
  • Perform all visual inspections, calibration work, adjustments, replaces and tops up service fluids, replaces wearing parts.
  • Identify deviations, irregularities and unusual wear and tear and initiate additions to order/feedback to customer.
  • During pre-diagnosis, use checklists, on the basis of which the proper execution of each step can be checked and documented correctly.
  • Install minor, major and complex components in vehicles and put them into service in an expert manner.
  • Inspect, disassembled and dismantled parts and replace them with new or reconditioned parts.
  • Record the hours worked and give the workshop order back to the Service Advisor.
  • Draw up a parts requisition list accurately according to internal processes and procedures.
  • Return used or defective parts or dispose of them according to company policy in a timely manner.

Educational Qualifications:

  • Grade 12 Qualification.
  • Certified/Qualified as a Diesel Technician.
  • Completed apprenticeship
  • Cummins Qualified
  • Valid code 14 Drivers licence

Relevant years of Experience:

  • 5-10 years on the floor working experience.
  • 2-3 years supervisory role of junior technicians/apprentices
  • 3-4 years working in the role of workshop management

Competencies:

  • Well-honed leadership and management skills; with an ability to motivate others.
  • Highly computer literate (Microsoft Office, Enterprise Resource Management, etc).
  • Excellent grasp of the English language: verbal and written.
  • Sound judgment informed by extensive practical knowledge and experience. Innovative, inventive and analytical, able to pre-empt and resolve problems with ease.
  • Agile, responsive and good under pressure.
  • Able to handle conflict and resolve differences of opinion.
  • Heightened cultural awareness able to relate and build relationships with all backgrounds
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