Nelspruit: Workshop Foreman posted by Aleon Pty Ltd

About the Role

The Working Workshop Foreman is a key role at Aleon Pty Ltd, responsible for maximizing service sales and profitability by creating customer confidence in the Dealership through quality service. The successful candidate will be an expert in diagnosing and repairing malfunctions in defined fields, repairs and services on all current overall vehicle systems in those fields.

Key Responsibilities

• Manage and develop Workshop staff
• Manage and record staff leave, training and other non-billable time correctly in order to minimize the impact on productivity and revenues in conjunction with the Workshop Manager.
• Motivate team members using appropriate and approved methods to produce their best results.
• Ensure efficient and correct loading of workshop hours.
• Ensure that CSI is consistently above minimum standard at all times.

• Manage and maintain Workshop Productivity Standards
• Develop and commit to relevant labour sales and profit targets in relation to the Workshop.
• Manage and monitor labour sales and workshop profitability at all times.
• Conduct effective Workshop Planning.
• Maintain a database recording the mechanics/technicians time and efficiency analysis.
• Assist technical staff with problems and facilitate on the company job training.

• Monitor and improve Customer Service levels
• Ensure that all sundries and controlled wastages of consumables are minimized.
• Ensure customer needs are attended to and actioned according to agreed deadlines and quality standards.
• Monitor and maintain a first time right policy for repairs.
• Accurately identify customer needs and ensure that the correct action is taken in accordance to these needs.
• Provide accurate and timely quotations when required.
• Pre-write job cards if necessary.
• Establish authorization for extra work.
• Fill out job cards in full and accurately according to agreed deadlines.
• Protect customers property at all times.
• Ensure that vehicles are tested properly after work is complete, i.e. this will involve test driving the vehicle as required.
• Manage and monitor the technical quality of work performed by team members.

• Provide efficient and effective internal communication
• Liaise with the Parts Department regularly and according to agreed processes to ensure timeous availability of parts.
• Ensure that all communication with other departments, staff and the company is conducted effectively and in an effort to enhance the Customer Satisfaction Index.
• Ensure that all internal and external communication is open and honest at all times.

• Monitor administration processes
• Ensure that all relevant core standards are adhered to at all times.

• Monitor quality standards and legal requirements
• Ensure that Technicians supply their own hand tools and have the relevant equipment to perform their daily job functions.
• Ensure that all tools are kept in good working condition and are used correctly.
• Ensure that correct technical information is available and used by Technicians.
• Ensure that all conditions of the OHS Act are adhered to at all times.

• Manage and drive personal and professional development
• Ensure that all work areas are clean and tidy at all times.
• Stay abreast of industry developments e.g. new products, warranty, Maintenance.
• Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved.

• Conduct repair and/or maintenance
• Perform all maintenance services in accordance with manufacturers specifications and the maintenance schedule.
• Perform all visual inspections, calibration work, adjustments, replaces and tops up service fluids, replaces wearing parts.
• Identify deviations, irregularities and unusual wear and tear and initiate additions to order/feedback to customer.
• During pre-diagnosis, use checklists, on the basis of which the proper execution of each step can be checked and documented correctly.
• Install minor, major and complex components in vehicles and put them into service in an expert manner.
• Inspect, disassembled and dismantled parts and replace them with new or reconditioned parts.
• Record the hours worked and give the workshop order back to the Service Advisor.
• Draw up a parts requisition list accurately according to internal processes and procedures.
• Return used or defective parts or dispose of them according to company policy in a timely manner.

Educational Qualifications

• Grade 12 Qualification.
• Certified/Qualified as a Diesel Technician.
• Completed apprenticeship.
• Cummins Qualified.
• Valid code 14 Drivers licence.

Relevant years of Experience

• 5-10 years on the floor working experience.
• 2-3 years supervisory role of junior technicians/apprentices.
• 3-4 years working in the role of workshop management.

Competencies

• Well-honed leadership and management skills; with an ability to motivate others.
• Highly computer literate (Microsoft Office, Enterprise Resource Management, etc).
• Excellent grasp of the English language: verbal and written.
• Sound judgment informed by extensive practical knowledge and experience. Innovative, inventive and analytical, able to pre-empt and resolve problems with ease.
• Agile, responsive and good under pressure.
• Able to handle