Job Title: Tactical Support Officer (TSO) Company: G4S Cash Solutions (SA) Location: Newcastle, Kwa-Zulu Natal Overview: G4S Cash Solutions (SA) is a leading provider of integrated cash management solutions and is currently seeking a skilled and experienced Tactical Support Officer (TSO) to join our team in Newcastle. Reporting to the Branch Manager, the TSO will play a critical role in securing our company premises and assets and ensuring that all procedures are in line with our company policies and standards. The successful candidate will be a self-starter with a proven track record of maintaining company policies, adopting best practises, and exercising sound judgement to achieve the organisation’s goals. The TSO must also have a strong understanding of the role of facilities management within a successful business unit and be driven by results while embodying the values of our organisation. Main Responsibilities: Maintain security at the premises by strictly adhering to existing security procedures Ensure the highest level of access control at all property and building perimeters, as well as internal security areas Strictly adhere to loading procedures at all times Regularly test panic buttons, alarms, and fence perimeters to ensure they are in good working order Conduct frequent after-hours security checks of the premises and gate guards, making OB records as needed Assume key holder responsibilities on a rotating basis Manage vehicles, equipment, and standard operating procedures (SOPs) Ensure that all equipment used by operational staff is properly utilised and in good working condition Issue and control firearms, ammunition, and seals to crew members Maintain an accurate register of firearms, ammunition, and kit Ensure that all firearms have current licences and permits by regularly checking the competency of crew members and verifying serial numbers against the firearms register Control the issuance of identity documents, firearm permits, and scanners, maintaining a register of all issued items Monitor staff adherence to SOPs for banking halls, payout services, and standby guard services Conduct pre-departure checks of armoured vehicles and record findings on the check sheet Provide armed escort services as needed Conduct departmental and criminal investigations as directed Management of Staff: Maintain the image of the branch and company at the highest level possible Ensure the morale and security awareness of staff is maintained Ensure vehicle crew strictly adhere to all security measures and maintain a high level of systems and procedures while operating within a mobile, walking, or bank/client contact setting Ensure that crew members and drivers are in full uniform and fit to perform their duties Participate in the design, development, review, implementation, and monitoring of departmental safety plans Participate in safety forums and report all incidents to the relevant parties Follow up on any assigned safety activities and attend safety education and refresher programmes Comply with safety policies and procedures at all times Distribute safety information as needed Wear protective clothing at all times Minimum Qualifications and Experience: Grade 12 Grade C PSIRA and CIT Firearm competency Valid driver’s licence and PDP Knowledge: G4S standard operating procedures South African security legislation G4S operational policy and procedures G4S HR policy and procedures Health and safety legislation Skills: Computer literate with proficiency in Excel, MS Outlook, and Word Excellent written and verbal communication skills Strong ability to collaborate and share information Customer-centric mindset Effective leadership skills Exceptional customer service and relationship management abilities Strong risk management and investigative skills Attributes: Ability to work under pressure Adaptability to changing circumstances Attention to detail Demonstrated commitment to delivering exceptional customer service

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