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North West: Waitron posted by Dream Resorts

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Job Description

About Finfoot Lake Reserve

Nestled within the Greater Pilanesberg area, Finfoot Lake Reserve is a serene retreat conveniently located just a short drive away from Johannesburg and Pretoria. The Reserve offers a diverse range of activities, including team building, biking, paddle adventures, bush walks, game drives, sunset barge cruises, and even Segway safaris. With something for everyone, Finfoot showcases a variety of wildlife and experiences to captivate and entertain our guests, all delivered with the utmost service excellence.

Join our Team

As a proud member of the Dream Hotels & Resorts group, we actively envision a brighter future together. Committed to expanding extraordinary travel experiences, we continuously challenge ourselves to lead with purpose, ensuring accountability and making a positive impact on the local community.

Waitron Job Overview

As a Waitron at Finfoot Lake Reserve, your role is essential in providing excellent customer service and ensuring a positive dining experience for our valued guests. You will have the opportunity to work in a beautiful and diverse setting, showcasing your skills and passion for hospitality. Here is an overview of the job role and responsibilities of a Waitron at Finfoot:

Customer Service

  • Greet guests warmly and escort them to their tables.
  • Present menus and take orders, making recommendations and answering questions about menu items.
  • Ensure that guests have a pleasant and memorable dining experience.

Order Taking

  • Accurately record food and beverage orders and input them into the POS system.
  • Communicate any special requests or dietary restrictions to the kitchen.
  • Ensure that orders are prepared and served correctly.
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Food and Beverage Knowledge

  • Have a good understanding of the menu items, including ingredients, preparation methods, and specials.
  • Provide detailed descriptions and recommendations to guests.

Upselling

  • Suggest additional items, such as appetisers, desserts, or beverages, to enhance the dining experience and increase sales.
  • Be attentive to guests’ preferences and budget.

Table Maintenance

  • Set and clear tables, replenish supplies, and ensure table cleanliness.
  • Provide prompt table service throughout the meal.

Collaboration with Kitchen Staff

  • Communicate effectively with kitchen staff to coordinate order timing and address any special requests or modifications.
  • Ensure that food is prepared and served in a timely manner.

Payment Handling

  • Present the bill to guests and process payments accurately.
  • Handle cash and credit card transactions.
  • Provide receipts while maintaining professionalism and confidentiality in financial transactions.

Customer Feedback

  • Solicit feedback from guests about their dining experience.
  • Address any concerns or issues promptly.
  • Relay feedback to management to improve service quality and guest satisfaction.

Teamwork

  • Collaborate with other restaurant team members, including hosts/hostesses, bartenders, and kitchen personnel.
  • Ensure seamless service, efficient operations, and a positive work environment.

Health and Safety Compliance

  • Adhere to health, safety, and sanitation regulations in food handling, cleanliness, and personal hygiene.
  • Maintain a safe and hygienic dining environment for guests.

Requirements:

  • Matric
  • Proven food and beverage experience



GO APPLY NOW

Safe & secure application process

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