Other: Key Account Executive (Travel) – Luxury Hotel Brand – Nairobi, Kenya | Sl posted by HotelJobs

NEW Travel Role Vacancy Kenya ? ? Key Account Executive Kenya (Nairobi) Full-time | Service-focused client care role (not a sales position) ? Gross salary: DOE, Live OUT (accomodation is NOT provided). ? Benefits: Private healthcare Kendrick Recruitment is seeking a highly organised, service-driven Key Account Executive based in Nairobi (remote) to support and retain a portfolio of high-value client accounts within a luxury hospitality collection. This role is not sales ; it is focused on account care, retention, service coordination, and client success with the luxury hotel environment. Candidates should have Kenyan citizenship or residence ; or be eligible for the relevant work visa. Role Overview The Key Account Executive will act as the central coordinator for existing clients, ensuring their needs are met, feedback is actioned, and their experience across the portfolio consistently exceeds expectations. Key Responsibilities Client Onboarding & Account Care Onboard newly secured accounts, ensuring smooth handover and clear service guidance Manage day-to-day client communication, including queries, updates and follow-ups Retention & Loyalty Track client satisfaction and proactively identify risks of disengagement Coordinate loyalty and recognition initiatives (milestones, anniversaries, personalised touches) Monitor repeat business trends and ensure clients feel prioritised Service Issue Resolution Log and track service-related issues and follow through to resolution Liaise with reservations and property teams to resolve challenges quickly Maintain a service recovery tracker and report on recurring themes Data & Reporting Maintain accurate client profiles, preferences and booking histories in CRM Keep detailed notes to support personalised service delivery Prepare regular client activity reports, satisfaction trends and insights Internal Coordination & Support Act as the communication hub between key accounts and internal teams Share weekly updates with stakeholders to align service delivery Assist with client business reviews and presentations for senior leadership Support reservations with booking entry and confirmations in Infor HMS when needed Support marketing with targeted client communications and invitations Requirements 3 years relevant experience in luxury hospitality/travel and customer service Strong communication skills, empathy, and a service-first mindset Highly organised and detail-focused Confident using CRM systems, reporting tools, and Microsoft Office Strong problem-solving ability and consistent follow-through Collaborative attitude and eagerness to learn To Apply Please submit your CV, contactable references, and a recent head and shoulders photograph ASAP. ? Please Note: If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.