Menu Close

Paarl: Customer Experience Manager

Advertisement



Job Description

REQUIREMENTS Matric 3 – 5 years’ experience in a similar role Tech-savvy, able to navigate and utilize various software programs effectively (e.g. Freshdesk, FinWise, Google Sheets) Proficiency in ticketing systems is required Strong leadership and communication skills with a hands-on approach to problem-solving Proven experience in customer relations or client services, preferably in financial services or collections Analytical mindset with the ability to interpret data and translate it into actionable insights Familiarity with reporting tools and systems  DUTIES The CR Manager is expected to demonstrate strong managerial capabilities by actively supervising and guiding staff within the department, ensuring productivity, accountability, and team cohesion Managing and monitoring all customer tickets to prevent overdue issues. Develop and implement standard operating procedures (SOPs) to minimise overdue and unresolved tickets Effectively structure upcoming payments and drive the conversion of unpaid at a high success rate closely monitoring verified strike dates to ensure timely collections and accurate payment tracking. Ensure that all team members are properly trained and continuously upskilled to meet performance standards Ensure that document collection is prioritized and executed efficiently Oversee the handling of cancellations with the objective of retaining clients Implement strategies and objection-handling techniques to minimize cancellations and maximize client retention rates Monitor and report daily call statistics to track individual and team performance, identify productivity trends, and address areas of concern promptly Conduct regular one-on-one sessions with department members Accurately calculate commission payments based on performance metrics, ensuring fairness, transparency, and alignment with company policies Analyse performance metrics from the previous day to identify trends and areas for improvement Salary: R negotiable dependent on experience  Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below. Â
View Job  Stellenbosch: Restaurant Sommelier & Manager - Busy Stellenbosch Bistro posted by HotelJobs



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Paarl, Drakenstein


Job Seeker Tip

Dress professionally for interviews, even if the company has a casual dress code.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Goodwood, Cape Town: Assistant Accountant with Xero Experience posted by Emporium Human Capital

Jobs in Goodwood October 23, 2025
Accountant Accounting Accounts Bookkeeping Emporium Human Capital Finance Goodwood, Cape Town Jobs in Goodwood Other Finance Western Cape

Assistant Accountant with Xero Experience (POS25292) Location: Goodwood (Cape Town) Salary: R 20 000 per month   Requirements: Accounting Certificate, Diploma,…

View Job  Pretoria: Receptionist
View Job

Ermelo: Parts Sales Executive (Automotive) posted by Emporium Human Capital

Jobs in Ermelo October 23, 2025
Agriculture Automotive Sales Counter Sales Electronics Emporium Human Capital Ermelo Jobs in Ermelo Mpumalanga Other Sales Sales

Parts Salesman (Automotive) - POS25223 Location: Ermelo, Mpumalanga Salary: R19 000 – R25 000 (based on current/last salary; higher offers…

View Job

Randburg: ERP Consultant – Sage 200, Sage Intacct & Microsoft Business Central – POS25282 posted by Emporium Human Capital

Jobs in Randburg October 23, 2025
Emporium Emporium Human Capital Gauteng IT Jobs in Randburg Other Other IT Randburg

ERP Consultant – Sage 200, Sage Intacct & Microsoft Business Central – POS25282 Location: Randburg Salary: R600,000 per annum We…

View Job

South Africa: Senior Chef De Partie – Madagascar posted by Phoenix Recruitment

Jobs in South Africa October 22, 2025
Catering hospitality Phoenix Recruitment

Luxury private island Resort in Madagascar is looking for an experienced Senior Chef de Partie to assist with the preparation…

View Job

South Africa: Head Guide – Kruger National Park posted by Phoenix Recruitment

Jobs in South Africa Remote October 22, 2025
Catering hospitality Phoenix Recruitment

A luxury lodge situated in the Kruger National Park is seeking an experienced Head Guide. The Head Guide plays a…

View Job

South Africa: Senior Sous Chef – Madagascar posted by Phoenix Recruitment

Jobs in South Africa October 22, 2025
Catering hospitality Phoenix Recruitment

Luxury private island Resort in Madagascar is looking for an experienced Senior Sous Chef that understands the unique challenges that…

View Job

View Job  Franschhoek: Demi Chef De Partie - Luxury Restaurant Group - Franschhoek | Lb posted by HotelJobs
Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Winelands, Jobs in Drakenstein, Jobs in Paarl

More Jobs in Your Area