Pretoria: Receptionist

Minimum requirements: Matric / Grade 12 (preferred). Bilingual in Afrikaans and English. Experience with Google Sheets and Microsoft Excel. High level of accuracy and attention to detail. Excellent communication and telephone etiquette. Computer literate and comfortable with office systems. Professional, calm, and solutions-driven approach. Personality Traits: Strong interpersonal skills. Professional written and verbal communication skills. Integrity and accountability. Strong organisational and administrative skills. Ability to work under pressure in a fast-paced environment. Duties and responsibilities: Visitor Reception and Welcome: Ensures a professional first point of contact for visitors, maintaining a welcoming environment and effective access control. Phone Call and Front Desk Management : Maintains professional communication by managing calls, ensuring accurate messages, and correcting call routing. Customer Feedback and Courtesy Calls: Supports service improvement by collecting, recording, and escalating customer feedback to ensure continuous enhancement of client satisfaction. Payments and Customer Administration: Supports service improvement by collecting, recording, and escalating customer feedback to enhance client satisfaction. Social Media and Sales Support: Strengthens customer engagement and sales processes by managing online interactions and maintaining accurate sales records. Delivery, Courier, and Equipment Management: Ensures efficient tracking and distribution of deliveries and equipment, supporting operational flow and accountability. Office Supplies and Stationery Management: Maintains office supply levels through accurate ordering and monitoring to ensure uninterrupted operations. Daily Office and Security Checks: Safeguards office security and readiness through monitoring of keys, access control, and workplace tidiness. General Office Administration: Supports organisational efficiency by performing essential administrative tasks for smooth daily operations. Ad-Hoc Duties: Provides flexible operational support by assisting with additional tasks and projects as required by management.