<p><strong>Hospitality and Outdoor – <span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">New Vacancy Lodge Manager and</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Trails Guide</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Phalaborwa, Limpopo</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">We are seeking a dynamic, passionate, and experienced couple to take full responsibility for the daily operations, guest experience, and upkeep of this prestigious </span></span><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">full boarding</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> lodge. This position is ideal for a multiskilled couple where one partner (</span></span><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">her</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">) manages lodge operations, guest services, and administration, and the other (</span></span><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">him</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">) focuses on game guiding management, staff supervision, maintenance, and property operations. </span></span></p><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Responsibilities </span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">HER</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Guest Relations & Front-of-House:</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Warmly welcome and check-in guests with professionalism and enthusiasm. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Manage reservations, cancellations, and guest communications (phone, email, in-person). </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Coordinate guest activities, bush experiences, and special occasions. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Ensure consistent 5-star guest satisfaction and handle any complaints diplomatically. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Meet and host travel agents and VIP guests. </span></span></p></li></ul><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Lodge Operations & Staff Management:</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Supervise front-of-house, housekeeping, and support teams. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Prepare staff rosters, manage leave schedules, and oversee daily tasks. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Maintain pristine guest areas and lodge cleanliness. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Manage stock control, lodge consumables, and inventory. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Monitor infrastructure conditions and coordinate with maintenance. </span></span></p></li></ul><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Administrative & Financial Duties:</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Oversee financial processes including guest billing, petty cash, and invoicing. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Ensure booking accuracy (NightsBridge or similar). </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Manage supplier relationships and procurement. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Proficient use of Microsoft Outlook, Word, and Excel for operational reporting. </span></span></p></li></ul><ul><li><p><em><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">(Advantageous)</span></span></em><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> Assist in lodge marketing and social media updates. </span></span></p></li></ul><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">HIM (Staff Management / Maintenance / Hosting)</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Staff Management & Reporting Structure:</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Manage a team of 10 to 20 lodge and field staff. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Provide strong leadership, scheduling, and performance oversight. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">The game driver will report directly to this role. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Enforce discipline, productivity, and service quality standards across the team. </span></span></p></li></ul><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Maintenance & Property Oversight:</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Maintain lodge infrastructure, gardens, and surroundings. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Conduct regular vehicle checks and coordinate repairs. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Oversee all general maintenance and ensure operational readiness of equipment. </span></span></p></li></ul><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Requirements</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">HER:</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Diploma in Hospitality Management or similar qualification. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Minimum 5 years experience in 4- or 5-star lodge environments. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Proven experience in FOH, HR, Admin, and Lodge Operations. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Highly organized, detail-oriented, and effective under pressure. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">NightsBridge and MS Office proficiency essential. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Strong leadership, financial acumen, and communication skills. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Marketing/social media experience </span></span><em><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">(advantageous)</span></span></em><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">. </span></span></p></li></ul><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">HIM:</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">FGASA Level 2 (NQF 4), Full Trails Guide, ARH + Rifle Handling Certification. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Valid PDP and drivers license. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">First Aid Certificate (valid). </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Minimum 5 years guiding experience, with proven Big 5 tracking expertise. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Demonstrated experience managing 10 to 20 staff members. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Strong management and leadership capabilities. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Maintenance and mechanical proficiency. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Astronomy knowledge </span></span><em><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">(advantageous)</span></span></em><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">. </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Excellent guest relations and hosting abilities. </span></span></p></li></ul><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Package on offer</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">R40 000 R60 000 pm </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Accommodation </span></span></p></li></ul><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">No Pets or Children </span></span></p></li></ul><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> </span></span></p><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Starting Date: </span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">1 month calendar notice will be respected </span></span></p>