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Pietermaritzburg: Dialler Manager – Pietermaritzburg

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Job Description

Responsibilities: Manage and optimise dialler campaigns and agent capacity Design and execute omnichannel strategies (SMS, WhatsApp, email, voice, AI) Develop and deploy AI agents for contact flows Build real-time dashboards and track performance metrics Lead monthly performance reviews and drive KPI improvements Align contact strategies with compliance and legal requirements Integrate QA and coaching insights into agent performance Control costs by optimising contact efficiency and suppressing low-value leads Pilot innovative contact technologies and automation tools Oversee Excalibur data integration into contact workflows Enable and manage tracing strategies for hard-to-contact debtors Requirements: Proven experience managing and optimising outbound and inbound dialler campaigns at scale Strong working knowledge of omnichannel contact strategies, including voice, SMS, WhatsApp, email, and digital channels Advanced analytical skills with the ability to interpret large datasets and translate insights into actionable strategies Experience working with data integration platforms and contact workflow tools (including exposure to systems such as Excalibur or similar) Ability to operate in a fast-paced, performance-driven environment with competing priorities Experience in enabling and managing tracing strategies for hard-to-contact debtors Previous leadership or people-management experience Due to the high volume of applications received, only suitable candidates who meet the criteria of this vacancy will be contacted.

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About IT / Computing / Software Jobs in Msunduzi

In the IT and computing sector in Msunduzi, South Africa, the general job market trend is to have a high demand for skilled professionals who can drive innovation and digital transformation across various industries. Typically, this demand is driven by the growing need for technology expertise in sectors such as finance, healthcare, and e-commerce.

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When it comes to salary expectations, it’s generally common for IT and computing roles in Msunduzi to fall within a broad range of R600 000 to R1,200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are only general estimates and can vary significantly, with senior positions or those in larger companies often commanding higher salaries.

Common skills for IT and computing roles in Msunduzi typically include proficiency in programming languages such as Java, Python, and C++, as well as experience with database management systems like MySQL and Oracle. Strong understanding of cloud computing platforms like AWS or Azure is also highly valued. Additionally, having a solid grasp of data analytics tools like Tableau or Power BI can be a significant advantage. Other common skills include familiarity with software development methodologies like Agile and Scrum.

The IT and computing sector in Msunduzi is often employed by various industries, including the financial services sector, technology industry, manufacturing sector, and e-commerce companies. The finance sector, for example, typically requires IT professionals who can manage risk and ensure compliance with regulatory requirements. In contrast, tech startups may prioritize skills like innovation and adaptability.

For those looking to start or advance their careers in IT and computing, there are numerous opportunities for development and growth. Typically, this involves staying up-to-date with industry trends and technologies, pursuing additional education or training, and taking on leadership roles within the company. With experience, career progression can lead to senior positions such as team lead or technical director, where professionals can oversee large teams of developers and drive strategic technology initiatives.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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