Pietermaritzburg: Hotel Receptionist

Key Responsibilities: Greet guests in a friendly, courteous manner Process check‑ins/check‑outs accurately and efficiently Handle reservations, cancellations, and guest requests Answer phone calls and emails professionally Maintain guest records and ensure data accuracy Coordinate with housekeeping and maintenance to meet guest needs Ensure reception area is tidy and well‑presented at all times Assist with billing and cash handling following hotel procedures Qualifications & Skills: Grade 12 / Matric certificate required Experience in a hotel or hospitality environment (minimum 1 year preferred) Strong computer skills (MS Word, Excel, Front Office / Reservation System; Opera knowledge is a plus) Excellent communication skills, both verbal and written Pleasant, professional appearance and manner Bilingual (English / isiZulu or other local language) preferred Strong customer service orientation, reliable and able to work under pressure