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Pietermaritzburg: IT Support Engineer – Level 2 posted by Pronel Consultants

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Job Description

About the Role

We are seeking an experienced Level 2 Support Engineer to join our team in Pietermaritzburg. The successful candidate will handle advanced technical issues, act as an escalation point for L1 engineers, and ensure high-quality support across client environments. This role requires strong troubleshooting skills, excellent communication, and the ability to work confidently with cloud platforms, networking, hardware, and core IT infrastructure.

Key Responsibilities

  • Respond to and resolve escalated support tickets within SLA.
  • Diagnose and troubleshoot complex hardware, software, and network problems.
  • Perform root cause analysis and implement long-term solutions.
  • Install and configure hardware, software, servers, and networking equipment.
  • Manage user accounts, permissions, and access control.
  • Perform maintenance, patching, and system updates.
  • Monitor system health using RMM tools and proactively prevent issues.
  • Provide end-user support, training, and guidance.
  • Collaborate with L1, L3, and specialist teams; escalate issues where required.
  • Maintain accurate documentation and contribute to knowledge base articles.
  • Adhere to security protocols and support SOC-driven security initiatives.
  • Mentor L1 engineers and support continual service improvement.

Requirements

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • MS-102: Microsoft 365 Administrator
  • AZ-104: Microsoft Azure Administrator
  • 24 years experience in IT Support (MSP environment advantageous)
  • Strong experience with Microsoft 365, Azure, AD, and networking

Qualifications

[No formal education mentioned in the original description, so SKIP this entire section]

Salary & Benefits

[The original salary was not mentioned, so SKIP this entire section] [DO NOT include a “How to Apply” section – this is added automatically]
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Industrial Engineering Jobs in Kwazulu-Natal

The Industrial Engineering field is a rapidly growing sector in Kwazulu-Natal, with an increasing demand for skilled professionals to design, optimize, and implement efficient systems and processes. Generally, the job market trend indicates a steady growth in industrial engineering positions, driven by the need for companies to improve productivity, reduce costs, and enhance quality.

Typically, Industrial Engineers in Kwazulu-Natal can expect to earn salaries ranging from R600 000 to R1 200 000 per annum, although actual salaries may vary widely depending on factors such as level of experience, company size, industry sector, and specific job requirements. For instance, those with more senior positions or working for larger companies tend to earn higher salaries. However, it’s essential to note that these figures are general estimates, and actual salaries can differ significantly.

Common skills required for Industrial Engineers include analytical thinking, problem-solving, communication, project management, and technical expertise in areas such as lean manufacturing, supply chain optimization, and quality control. Typically, candidates with a degree in Industrial Engineering or a related field are preferred, although some companies may consider candidates with relevant experience and certifications. Additionally, knowledge of industry-specific software and technologies is often an added advantage.

The financial services sector, technology industry, and manufacturing sector are among the common industries that employ Industrial Engineers. Other sectors, such as healthcare and logistics, may also require these professionals to design and implement efficient systems and processes.

Career development opportunities for Industrial Engineers in Kwazulu-Natal are diverse and varied. Typically, experienced professionals can move into senior roles or take on specialized positions, such as lean manufacturing consultant or quality control manager. Some may choose to pursue advanced degrees or certifications, while others may start their own consulting practices or entrepreneurship ventures. With the right skills and experience, Industrial Engineers in Kwazulu-Natal can enjoy a rewarding and challenging career with opportunities for growth and advancement.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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